After seeing this thread for a few days now I thought I'd weigh in on and clear up a few items discussed in this thread.
Let's start with what I do. My company is "Games on the Go." I am an associate of Don Bosworth at Pinballs on the Move. Don helped me get into the transport arena with advise on delivery routes, trailer specifications, game transport safety. etc. My game transport is run with routes. After I get a few requests for transport in a certain geographic ( say New England area) I announce via this outlet and direct email an upcoming transport route. As an example I just finished in late Decembar a 15 state 10 day transport including about 20 games beginning in NJ going through and including states such as New England, NY, Illinois, Wisconsin, Iowa, Indiana, Missouri, Kentucky WVA, Virginia. In many cases such as this particular trip I can fairly accurately predict a pick up date and or delivery date. As you can see I have had many happy customers who have weighed in in this thread. In some cases I cannot predict a delivery or pick up date. As another person pointed out in this thread he was considering using me but it was going to be a month long process. The customer asked me how long it will take and my estimate was longer than he was comfortable with. No problem. IN GENERAL, if you need it quick I'm probably not your guy. Like my associate Don, routes are run several times per year. We are both collectors who do this transport to make a few bucks and to provide a much needed quality and most importantly a secure and safe service for the arcade collecting community. I am totally honest regarding costs, and pickup or delivery information.
Let me talk about my lone detractor on this thread, Blackbeard in Buffalo NY. I picked up his game in Buffalo which was removed from a steep basement and was a bear to remove. Luckily he helped me and my son remove it so many thanks for that. Regarding his delivery. We discussed how I run routes and the fact that it doesn't make sense from a business prospective spending 15 hours round trip to deliver a single game. As he admits we did not discuss at all any specific or approximate delivery date. He said in latter discussions with me he said he assumed I was going to be back in the area "soon". As of this writing I texted him in a text thread his delivery date would be the week of February 8th pending weather (you know Buffalo NY.) To say I don't communicate is a total fabrication. I wont take you through our entire text thread but it began with back and forth texts beginning with his text to me on December 20th while I was still on my midwest 10 day trip. I picked up his game just a few short days earlier and already he wants to know when it's coming. I immediately texted him back "I have no timetable". Texts went back and forth beginning January 7th with me communication with him on 5 occasions culminating with a text from me on January 12th scheduling a route which will include a trip to him the week of February 8th. The bottom line here is this. He never asked about delivery date and I'm clearly not living up to what he "thought" was happening. He is pissed because he "expected" it much sooner. Some people want their game in a week, some a month, and others don't really care as long as the price is right and it gets there safe. All he had to do was ask. As an example, I booked a transport in early September to be picked up in Western Virginia and delivered it to Massachusetts in early January and my customer was perfectly happy with our dealings. Everyone's needs and wants are different. In todays world you can have tons of satisfied customers but only one unhappy person can sink a business. I respect and value this hobby and all of you who keep pinball going. I hope this clears up the situation from my prospective. Thanks for your continued buisiness. BTW, anything needing to be picked or delivered to Pennsylvania, NY, NJ, Ohio etc I will be routing in these areas the week of February 8th. Thanks again.