Vacaville, CA
I would like to recognize the Game Exchange of Colorado (JJ & Team) for providing exemplary customer service with an issue I recently had.
I have a newer title that was found to have a defect on the playfield (Scratch/Chip in obvious sight). I spoke with JJ and he requested pictures and they were sent to him that day and he took the lead on the issue. Weeks later he was told the defect was acceptable from the quality control committee reviewing the issue from the factory. I was very disappointed/upset with the decision and JJ advised me to hang in there and that his team planned on doing some more follow up to see what could be done to address the issue. Long story short, it did take some time but the issue has been rectified due to the hard work by JJ and team. A replacement playfield was sent out for the correction of said issue.
I, as a customer, am greatly appreciative of the follow up time that was spent on this issue and I wanted to let the rest of Pinside know that if you would like to have some of the best communication and customer service then I would highly recommend JJ and his team (Game Exchange of Colorado).
Thanks,
Loren
P.S. This is not a paid advertisement, nor am I an actor.
