Dear pinball community,
i need your advice!
I haven't received an answer from Pedretti support for two weeks now.
Pinsound support is not responding either. On April 26th I submitted a support request there via the website, which was also confirmed to be received
("We will offer you the best solution as soon as possible, within 24 to 72 hours.").
Also on my repeated request to confirm the receipt of my support requests
(to the emails I've been in contact with so far with Shawn from Pedretti and Nicolas from Pinside - [email protected] and [email protected]) I get no response.
Anyone have any ideas what's going on there?
I've had some problems with my Funhouse 2.0, but I've had very good support from Pedretti the whole time.
In the end I received a new Pinsound XL card from Pinsound for which I had to pay.
Replacing it didn't solve the problem - the main display was not receiving power.
However, no correct signal was received via the right HDMI port (main display connection) even on an external monitor.
Shawn from Pedretti pointed this out to Nicolas from Pinsound, who said the new card had been tested and should work, so the problem must be with the main display.
I then sent in the main display and it was repaired or I received a replacement.
Now the main display works. It gets power. But the HDMI signal for the main display only arrives when the playfield display's HDMI cable is not connected. Once both HDMI cables are connected to the Pinsound board, the main display gets no signal at all (and shuts down after a few minutes) and the playfield display gets the signal for the main display.
I checked all the cables and all the connectors. All wiring is done as shown in the instructions.
I even reinstalled the software (SD card and USB stick).
The error remains.
I suspect the new Pinsound board that I paid a lot of money to replace. But I wouldn't rule out the possibility that some switch on the board has to be flipped.
Unfortunately, despite repeated requests, I no longer receive any support from Pedretti or from Pinsound.
Can someone help with some advice here?
Thanks very much!
I made three videos to illustrate the problem:
Video 1: reinstalling FH 2.0 (with small display disconected)
Video 2: Starting FH 2.0 (with small display disconected)
Video 3: Starting FH 2.0 with connected main- and playfield-Display: Problem: no signal on main-display!