I haven't had any of my messages to support responded to so far, even after Andrew asked me to email him directly. I understand things are busy, with trying to get Alien out, but come on guys, at least respond to my requests to support.

I've also got a lighting issue and would like to code update.

Im not looking for answers to complicated questions here. I'd just like someone from support to respond to a request for assistance. I don't need a fix just yet. I'll settle at this point for a simple response asking me for additional info.

Still no answer, and sent additional requests to [email protected]

Also - I found a loose up post on the playfield and cant figure out where its supposed to go. Also, my autoplunger looks like it just lost its tip. I see a white tip on the trough coil plunger, but theres none there on my autoplunger. It also seems to have lost all oomf to it, which means its not getting all the way to the ball, hence my thought that the tip fell off, but I cant find it.
Anyone have a picture? Heres what I found sitting loose. I think it flew off the end of the shooter and up around the orbit.

IMG_0194 (resized).JPG

Do you happen to have a part number on it? Also is there a parts diagram for FT out there anywhere? I have no documentation whatsoever for mine. Is that normal?

Code updated to 1.41 courtesy of a fellow pinsider. The code thats up on the heighway site right now is corrupted. The archive does not extract properly.

Another question - can I get a manual anywhere? Physical or PDF or anything? I am the 3rd owner of this game, and while it was basically brand new, less than 100 plays, I did not receive any documentation on the game or system with it.

As far as the lighting issue, here is a video:

Reseated all usb cable to the IO boards, and to the CPU as well.
HW 1.4 and SW0.6 on all boards.
IO1, IO2, IO3, IOC

No idea is they are. Big downside, is that theres really no documentation out there yet.

Still waiting on more info here for how to proceed. Now none of the lights are working on the attached board, and the ball trough sensor seems to be not working either. Away from home for the week, but I will confirm when I return if the switch/es arent working.

Back home from the road now. What diagnostics can I do on the IO or light/switch boards to see whats wrong with them or further figure out what needs replacing?

I finally got a chance to swap them. Lighting issue did not change.
Andrew, any advice here? Can I purchase a new board, or should I start playing around with LEDs? What is the next step here?

I'm happy to engage in any way. I got an email from Helmut 2 days ago and responded to that, but have not heard back. I am in US Eastern time, so GMT-5, if that helps you get a skype session planned.

Thanks!

No, no response yet.