Hi everyone,

This is my first time in this thread, so apologies for not addressing these issues earlier.

I was away for 10 days in Chicago, and now things are returning to normal. But the lack of communication is not acceptable. We are striving to rectify this as a priority.

We have hired new staff to address ALL issues in a much quicker and acceptable manner. This includes Jay - our new Customer Services Manager and Dave Willcox - our new Service Manager.

Both guys are getting up to speed at the moment, but in the meantime I will monitor this thread from now on and answer questions ASAP.

If anyone hasn't had an email response from me then please forward emails to me again and I will answer them accordingly.

I will try and address all questions here in my following posts

Apologies to you in particular Russell, as you are the OP and must be the most frustrated by the lack of communications.

As Dave (Eala) posted shortly after you, we have found that raising the ramp entrance slightly vastly improves the right ramp shot. Loosening the screws that hold the ramp into place, and even putting 1 or 2 washers under the ramp plastic to "raise" it slightly should drastically improve this shot. Please let us know how you get on

Yes, absolutely correct. The screen must sit flush with the playfield (the height can be adjusted by the placement screws under the playfield)

The bikes wheels must ALL be sitting flush with the playfield surface too. If they ever slip down, then please readjust them and make them nice and tight. Playing the game with the wheels sitting too low can cause rapid playfield wear here. Playing the game with the wheels too high can cause airballs.

Hi Karl,

We haven't changed the switches "yet". Please try tightening them up in the cabinet, and make sure the flipper button 'middle' part strikes the switch dead in the centre. Also make sure the flipper button hex is nice and tight please.

My favoured route is that we will change these from leaf switches to optos in the near future

Have you performed the code update yet? If not, what code version are you currently running please? Do you need the update instructions?

What is your lighting issue?

Please forward your email to me again Hank, and I will respond to it immediately

I'll carry on with this thread tomorrow and try and answer remaining questions/issues then

Glad you got the problem fixed and you're enjoying the game Jim!

It seems there is an IO board issue occuring here.

Please press the diagnostics button and on the first screen, toggling with the flipper buttons, you will find a list of the IO boards. Can you tell me the version number for each IO Board please?

Please also try reseating all of the USB cables for the IO boards, and on the CPU unit itself. It could just be a connectivity issue.

I need to find out tomorrow if both the OCT and ANE targets are on the same IO board.

As for the M in MPH ... you could always take the board off and make sure that "M" hasn't fallen down towards the PCB. It should be pushed up with a nylon spacer. If that all checks out ok, swap M with P or H and see if the problem follows across.

There is not a manual as such, but we are developing a lot of service bulletins and YouTube help videos. A manual is on the list for the future. Please email me and I'll send you everything we have so far.

[email protected]

To follow up on David's post, we can also arrange a Skype video call with you to help sort your problems

Glad you got it fixed Russell. You can ignore my email to you this evening.

There are also manual adjustment knobs on the amplifier - including one for the treble