Quoted from BigOrange:[from a de facto employee on the highlighted thread...]
"Enough already on this topic.
The game is covered when it changes hands. Period. End of sentence. Anyone else telling you otherwise hasn't a clue what they are talking about. If you buy a second hand game you are going to get support."
- Sounds like either inconsistent messaging and service execution or some Clinton-quality wordsmithing here (support versus warranty?). If the company has been treating all the same to now, this just sounds like sour grapes...
I'm getting uncomfortable with my Hobbit order...
For what its worth, I was a secondhand buyer (albeit the game was new in box, and he was an individual, not a dealer.)
I had some issues out of the box and was treated more than fairly by JJP. They sent absolutely everything I asked for and in a timely matter once I uploaded some pictures to their ticketing system.
Perhaps this is a recent change of policy (secondhand owners not being covered.) I'd like to hope that it's a bit of a misunderstanding though.
Carlyle, IL
