I don't suppose there's any rational thinking behind that policy? I'm personally not a lowest-price-only shopper, I'm happy to pay a little more for great service (you've been great with my issues for instance, and I'm not even technically a customer yet). I couldn't care less about saving a couple hundred bucks to ditch someone who I know is going to be there for me if I need something, even if the whole drop ship thing makes the process somewhat hands off.

But why make it hard for people get a price? It's not like we don't pass that kind of info around privately anyways.

Anyways, you probably can't even talk about it publicly, so just ranting a little. Thanks for your help the past couple days!

That does nothing to explain this new policy of "no email quotes". Email is how I function, I don't pick up the phone unless a really have to.

I get that, but I still don't get the change. Obviously something is being protected here, but not grasping what prompted it. It's a customer hostile move, so I would think there's some justification for that.

Anyways, JJ is on the short list of people I would bother to pick up the phone for, so carry on with the thread!