(Topic ID: 99716)

Frustrating customer service with Marco Specialties. 20% restocking fee!

By penguinchicken

9 years ago


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  • 48 posts
  • 35 Pinsiders participating
  • Latest reply 9 years ago by underlord
  • Topic is favorited by 1 Pinsider

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    #17 9 years ago

    I am not posting this to cause an issue or take sides in any way, but I wanted to be fair and show the other side of the story.

    I just recently made an order from Marco and stupid me chose my old shipping address (usually I call orders in but made this one online instead). Did not realize what I had done until well after the order had shipped.

    Called Marco and asked what should I do, as the folks who purchased our old house just sent the box back as a refusal. I did have to pay a second shipping fee, but the folks there put a note that when the package returned, just to resend it to the correct address and did not have to worry about the restock.

    Again - not meaning to cause an issue with Peguinchicken, and we are all in this together...just wanted to share a positive experience as well.

    I hope everything with the displays works out!

    -scott

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