I wanted to let everyone know of my recent run in with the customer service at Marco.
Sorry to rant.
I just purchased a PinScore set for my Pin-Bot (should have stayed with X-Pin) along with several other items.
Now, let me start out by saying, this is not my first or only order from this company. Including this order, I have spent $632.68 at their store over the past couple of years.
When my new display arrived I was very disappointed when I opened the package, I really don't like the way the PinScore system looks when off, my tables are a part of my home, it is important how they look at ALL times.
I decided to return it and buy X-Pin, why mess with finding and properly applying the same type of vinyl film that comes already installed out of the box with X-Pin? Right?
I called Marco, long story short, they want a 20% RESTOCKING FEE! I suppose it was foolish on my part to assume that because I was very unhappy my purchase, that they would take care of a repeat, loyal and happy buyer. I suppose that kind of customer care is a rarity, Maybe I should try to talk Costco into getting into the pinball business!
The call ended with the rep telling me "just install it, you will get used to it". I don't want to get used to it! These machines are works of art!
Pinscore OFF with no film