Frontier can do no wrong compared to Windstream. Windstream is SO BAD one of their project managers doesn't even know what phone system a very large surgery practice I work for has. Literally no clue. They thought the account wasn't using an ACD, when in fact the practice was being billed for an ACD for months, it just wasn't set up. Now that it's actually set up and I showed the project manager it was live, STILL had no clue and insisted on charging an additional $40 per month to "upgrade" the account to a level they are already paying for. Thousands of dollars squandered for MONTHS due to Windstream's utter stupidity. And on top of that, Windstream gets extra to provide "concierge service" that just routes calls back to their dumb as rocks level 1 technicians.
Oh, and Windstream's stock price, a whopping $0.26 per share, plummeted after the company lost a major lawsuit with rumors of them going private. They have now filed for bankruptcy. The surgeons could sue.
Windstream has said coming up with that money would bankrupt it. The company’s shares dropped more than 50% in after-hours trading, and Uniti — which depends on Windstream for lease payments — dropped almost 30%.
Windstream provides cable in 18 rural American states. For 20% of its areas of operation, Windstream is the only option. So this might be a bit of a bummer for society.