(Topic ID: 261398)

Freight Companies trashing pins.


By JonCBrand

10 days ago



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  • 81 posts
  • 46 Pinsiders participating
  • Latest reply 2 days ago by o-din
  • Topic is favorited by 4 Pinsiders

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    There are 81 posts in this topic. You are on page 1 of 2.
    #1 10 days ago

    Seriously who in their right mind would attempt to deliver this?
    Ordered a new Iron Maiden on Monday out of Georgia, attempted delivery to my shop in Wisconsin today

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    -6
    #2 10 days ago

    When is Stern going to start shipping games in titanium or lead coffins? Like the ones they buried those guys in the Chernobyl series in? MORE COST CUTTING!

    #3 10 days ago

    This is exactly why it's nice to have a local distributor that you can just drive and pick your machine up at - plus you save on the freight

    #4 10 days ago

    dang im so sorry. who was the shipper?

    #5 10 days ago
    Quoted from JonCBrand:

    Seriously who in their right mind would attempt to deliver this?
    Ordered a new Iron Maiden on Monday out of Georgia, attempted delivery to my shop in Wisconsin today[quoted image][quoted image]

    Just wow! They may need to change the box labeling to "Do not Smash this side" to clarify expectations. lol Feel for you, hopes up for a new arrival only to have the gorilla delivery service deflate your expectations.

    #6 10 days ago

    I dont have a local distributor, closest is 150 miles away I have called, emailed, and PM'd them on here with zero response.

    Final delivery was RL carriers, no idea if they picked up and handled the whole way.

    #7 10 days ago
    Quoted from CrazyLevi:

    When is Stern going to start shipping games in titanium or lead coffins? Like the ones they buried those guys in the Chernobyl series in? MORE COST CUTTING!

    OP said nothing of Stern.

    Quoted from JonCBrand:

    Seriously who in their right mind would attempt to deliver this?
    Ordered a new Iron Maiden on Monday out of Georgia, attempted delivery to my shop in Wisconsin today[quoted image][quoted image]

    #8 9 days ago

    man that sucks. did you happen to open it to see what the damage is? the foam they put in may have protected it.

    #9 9 days ago

    You really gotta feel for the guy that has to take it the last mile and delivery it personally to you. Imagine how he feels delivering it to you in that state! He could certainly be involved with its condition but odds are it was that way prior to him having it.

    Sure sucks you got it that way and hope you get it handled as quickly and easily as possible.

    #10 9 days ago

    The top back of the head was poking out the box, definite damage.
    The driver said he argued with his dispatcher about even attempting delivery.
    He felt bad and knew it was rough.

    #11 9 days ago

    What ticks me off is this isnt the first pin these companies have carried. I swear they make a sport out of who can beat it up more.
    I feel for you dude. That looks bad. I hope they dont give your the run around to get it exchanged.

    #12 9 days ago

    This is why I will never ship a game again, no matter what!! Gave it up five years ago and never looked back.

    John

    #13 9 days ago
    Quoted from Jasontaps:

    What ticks me off is this isnt the first pin these companies have carried. I swear they make a sport out of who can beat it up more.
    I feel for you dude. That looks bad. I hope they dont give your the run around to get it exchanged.

    He refused delivery, smart guy!

    11
    #14 9 days ago

    My distributor just called he has to see whats left in his warehouse, I may "have" to get a premium which is fine by me.

    Same carrier delivered a couch to me 5 years ago with a forklift fork hole through the armrest. $4000 couch, I kept the couch in case they screwed me, filed a claim with my bank, got my money back and kept the couch, still have it too with an end table covering the hole!!

    #15 9 days ago

    You're like 2 hours from Chicago, did you ever think about just picking it up yourself?

    #16 9 days ago

    That's amazing. I have hear that there are a lot of damaged games when RL carriers is the delivery company. My IMDN Premium had a hole in the box that shipped with RL carriers and I made the guy stay there with me while I inspected the game for damage. Fortunately it was ok but that box there is so heavily damaged that I would have just refused delivery without even looking at it. That's ridiculous.

    #17 9 days ago
    Quoted from pinzrfun:

    You're like 2 hours from Chicago, did you ever think about just picking it up yourself?

    probably what I will start doing if they let me.

    10
    #18 9 days ago

    At least yours showed up lol...

    Roadrunner freight lost my Jurassic Park LE a week ago and they don't know where it is.

    #19 9 days ago

    Check the pinmap see if someone recently added to their collection

    Sorry that is probably worse

    #20 9 days ago

    This may sound crazy, but ship with Carriers that have a Hazardous Materials endorsement and regularly ship chemicals. The Staff, Forklift drivers and dock workers routinely display skill and care in loading/unloading trucks. Bad workers who drive a blade into a 220 gallon tote causing a spill are weeded out quickly. They are the best material handlers there are.

    #21 9 days ago

    Did they offer 'scratch & dent' pricing at least??? Seriously though, sorry you have to go through this. I gave up shipping pins long ago and now make long, expensive rides to pick them up when I make purchases. It's not the best nor easiest method, but you know what you're getting!

    #22 9 days ago
    Quoted from phil-lee:

    This may sound crazy, but ship with Carriers that have a Hazardous Materials endorsement and regularly ship chemicals. The Staff, Forklift drivers and dock workers routinely display skill and care in loading/unloading trucks. Bad workers who drive a blade into a 220 gallon tote causing a spill are weeded out quickly. They are the best material handlers there are.

    Lol.....not where I work at.

    #23 9 days ago

    Comes down to those shipping workers just not caring.

    My question is, where are the managers and why aren’t they demanding better care of the products being shipped.

    #24 9 days ago
    Quoted from KrustyBurger:

    Did they offer 'scratch & dent' pricing at least??? Seriously though, sorry you have to go through this. I gave up shipping pins long ago and now make long, expensive rides to pick them up when I make purchases. It's not the best nor easiest method, but you know what you're getting!

    I would have been in for a solid discount but I was so upset I just turned it away, my dist, said he will have it sent to stern to be repaired and he is working on some options for me.

    #25 9 days ago
    Quoted from Who-Dey:

    Lol.....not where I work at.

    I hear you. A lot of things have changed in the past few years.
    Well, it used to be that way.

    #26 9 days ago
    Quoted from phil-lee:

    I hear you. A lot of things have changed in the past few years.
    Well, it used to be that way.

    There is guys where I work that absolutely have no business on a forklift period. Its not because they are careless, its because they are literally too uncoordinated to drive one. I've never seen such crazy shit in my life.

    #27 9 days ago

    Shipping anything LTL is a crap shoot. Pallets get moved multiple times, going to different terminals. Careless workers causing damage. It shouldn't be that way, but it is.

    #28 9 days ago

    Let us know if the distributer sells you a different game so we can get that Scratch & Dent price

    12
    #30 9 days ago

    I work in the overnight freight buisness as a truck driver and work the warehouses. So let me give some insight on what's happening behind the scenes.

    First things first it is way more difficult to find people who want to work warehouse especially overnight than you would think. My company for example hires 5 people and fires 7-10 people a week. So a lot of the LTL(Less Than Truckload)companies are being staffed by complete novices.

    For those who have never used a forklift. It is notoriously easy to miss the pallet and damage the product. Using one properly is a lot trickier than it looks. Looking at the photo the pallet looks great why? Because the forlift driver clearly didn't have his forks lowered and spaced properly. Mix the difficulty of using a forklift with the influx of new hires with little experience and this is where a lot of the damage is coming from.

    Next the shipper. The LTL Freight Industry (Ups, Fed ex, Old Dominion, R+L,etc) has too much freight and not enough companies and drivers to deliver it. New England Motor Freight a big company went bankrupt. When they went under R+L had to pick up the slack. Companies don't care about damage because they don't have time to care. If you reject a delivery it just goes back to the terminal and sits in a corner till someone arranges for it. If a product gets to the terminal and its damaged they still have to deliver it.

    How Trailers are Loaded. Most LTL drivers do not load thier trailers the warehouse workers do. There's a way to load trailers and pinball machines need to be placed as close to the front as possible. The closer to the back of the trailer an item is the more likely an item will tip over. Unless instructed Companies will not ratchet strap or place any kind of safeguard meaning that the pallet is the best support its gonna get. If you can ALWAYS ALWAYS ALWAYS buy a bigger pallet.

    If anyone has any questions I'll try and answer them

    #31 9 days ago
    Quoted from Mrawesome44:

    I work in the overnight freight buisness as a truck driver and work the warehouses. So let me give some insight on what's happening behind the scenes.
    First things first it is way more difficult to find people who want to work warehouse especially overnight than you would think. My company for example hires 5 people and fires 7-10 people a week. So a lot of the LTL(Less Than Truckload)companies are being staffed by complete novices.
    For those who have never used a forklift. It is notoriously easy to miss the pallet and damage the product. Using one properly is a lot trickier than it looks. Looking at the photo the pallet looks great why? Because the forlift driver clearly didn't have his forks lowered and spaced properly. Mix the difficulty of using a forklift with the influx of new hires with little experience and this is where a lot of the damage is coming from.
    Next the shipper. The LTL Freight Industry (Ups, Fed ex, Old Dominion, R+L,etc) has too much freight and not enough companies and drivers to deliver it. New England Motor Freight a big company went bankrupt. When they went under R+L had to pick up the slack. Companies don't care about damage because they don't have time to care. If you reject a delivery it just goes back to the terminal and sits in a corner till someone arranges for it. If a product gets to the terminal and its damaged they still have to deliver it.
    How Trailers are Loaded. Most LTL drivers do not load thier trailers the warehouse workers do. There's a way to load trailers and pinball machines need to be placed as close to the front as possible. The closer to the back of the trailer an item is the more likely an item will tip over. Unless instructed Companies will not ratchet strap or place any kind of safeguard meaning that the pallet is the best support its gonna get. If you can ALWAYS ALWAYS ALWAYS buy a bigger pallet.
    If anyone has any questions I'll try and answer them

    Is that forklift damage though?
    I was thinking more like it took a nose dive off a loading dock from the damage at the top.

    #32 9 days ago

    There’s no fork lift damage to that box. Some monkey loader hit came in hot and high and smashed the top going through the door. Then tried to box it in to some other freight which was not protected and shredded that box in transport. Even sheared the strap off. Sad to have no appreciation for the job you do. Hope you get a new game soon and hopefully not delivered by a bunch of misfit clowns. Honestly can’t believe that driver got it all the way to the lift gate thinking you would be crazy enough to except that wreckage.

    #33 9 days ago

    Pinballs start up north and (some) move south. Trying to move them the other way must be bad luck.

    #34 9 days ago
    Quoted from CrazyLevi:

    When is Stern going to start shipping games in titanium or lead coffins? Like the ones they buried those guys in the Chernobyl series in? MORE COST CUTTING!

    Can you be happy about something today. Head to Massachusetts and buy some legal weed.

    #35 9 days ago

    What did the box look like before it shipped from dist.?

    #36 9 days ago

    I worked in a small warehouse the summer before I got my degree. It was just the manager, me, and the delivery driver. We sold air conditioning units. Small ones you could move on a dolly and big ones that went on roofs of businesses. I had to move those with a fork lift with no previous experience. I would get the forks within a couple inches of the unit, get off, see if the forks were at the right height, change the spacing of the forks, etc. Sometimes I'd have to repeat the process 2 or 3 times before I was satisfied. Then I'd get back on and creep forward until I could pick it up. My boss would crack up with how slow I was. Thankfully we typically just had to load 4 or 5 large orders in the morning, then the rest of the day was spent putting up incoming inventory where speed didn't matter.

    #37 9 days ago

    :

    Quoted from kpg:At least yours showed up lol...
    Roadrunner freight lost my Jurassic Park LE a week ago and they don't know where it is.

    Oh right...The driver knows exactly where it is !!

    #38 8 days ago
    Quoted from loneacer:

    I worked in a small warehouse the summer before I got my degree. It was just the manager, me, and the delivery driver. We sold air conditioning units. Small ones you could move on a dolly and big ones that went on roofs of businesses. I had to move those with a fork lift with no previous experience. I would get the forks within a couple inches of the unit, get off, see if the forks were at the right height, change the spacing of the forks, etc. Sometimes I'd have to repeat the process 2 or 3 times before I was satisfied. Then I'd get back on and creep forward until I could pick it up. My boss would crack up with how slow I was. Thankfully we typically just had to load 4 or 5 large orders in the morning, then the rest of the day was spent putting up incoming inventory where speed didn't matter.

    I've witnessed hundreds of forklift accidents. Guy standing and talking to driver. Driver starts it up and drives off, crushing the other guys foot.
    First day on a lift Guy drives the blades through a wall, crushing an office guy up against his desk.
    First day on job Guy drives new Crown standup off a dock, breaking his leg and scrapping the lift.
    Forklift driver hitting a rotten board in trailer and falling through side of truck wall,killing him.
    I am proud of the fact I was considered the safest driver in a plant of 200 when I left, even though I had been promoted and no longer operated one daily. I trained 100plus Employees to Operate a lift yearly.
    They can be dangerous to people and Pinball.

    #39 8 days ago

    #40 8 days ago
    Quoted from phil-lee:

    This may sound crazy, but ship with Carriers that have a Hazardous Materials endorsement and regularly ship chemicals.

    Here is another idea....how about we have the distributors slap a sticker on the boxes labeling them as hazardous materials? Might raise the price a bit but they just might be a little more careful. Sure it is a little fib, well, maybe not in California. I do feel for you. Each time I have a pin delivered I give a sigh of relief when I see the box unscathed. Good luck to ya.

    13
    #41 7 days ago

    This is the only way to ship a pin. This should be the industry standard. The weight factor is minamal extra cost. Once your over 130 or 150 lbs it doesn't matter. It would only be the cost of wood.
    I dont know where these pics came from, may be a HEP ship out.

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    #42 7 days ago
    Quoted from Ericpinballfan:

    This is the only way to ship a pin. This should be the industry standard. The weight factor is minamal extra cost. Once your over 130 or 150 lbs it doesn't matter. It would only be the cost of wood.
    I dont know where these pics came from, may be a HEP ship out.[quoted image][quoted image][quoted image]

    Looks awesome the only issue though is that crate would not fit through any conventional door. While you live in beautiful Cali some of us would have a tough time uncrating a game in 2 feet of snow outside to bring it in. lol I do agree a simply adding 4 internal panels of chip plywood (or some of those bad playfields) to the inside perimeter of the game packaging might be good insurance.

    #43 7 days ago

    LMAO love that show!!

    #44 7 days ago
    Quoted from Ericpinballfan:

    This is the only way to ship a pin. This should be the industry standard. The weight factor is minamal extra cost. Once your over 130 or 150 lbs it doesn't matter. It would only be the cost of wood.
    I dont know where these pics came from, may be a HEP ship out.[quoted image][quoted image][quoted image]

    The first two pictures are actually mine of a slot machine I sold, crated and shipped a few years back. I've sold and shipped a few slot machines this way and had ZERO damage. Last one went to FL without a hitch.

    Around $100 in total cost for the crating but well worth the peace of mind.

    #45 7 days ago
    Quoted from Ericpinballfan:

    This is the only way to ship a pin. This should be the industry standard. The weight factor is minamal extra cost. Once your over 130 or 150 lbs it doesn't matter. It would only be the cost of wood.
    I dont know where these pics came from, may be a HEP ship out.[quoted image][quoted image][quoted image]

    I get what you're saying and it sounds simple enough. Let's look at it this way though. I'm selling a game that needs to be shipped and I'm, let's just say, an executive. Maybe I live in a condo or loft downtown.

    First, I need 5 sheets of OSB if I want all the sides of the crate to be one piece.

    Second, I need a way to pick this stuff up and get it home.

    Third, I need a saw, drill, etc. to make the crate.

    Fourth, I need to be handy enough to make the crate.

    Maybe I'm lucky, but I've shipped over 100 restored games from my home and NEVER had an issue. Only issue I ever had was one that came to me on legs.

    Only once was I asked to build a crate. I did. It took me an entire afternoon. I'm a retired electrical contractor with a pickup so I've got the tools and the ability. It was easy but a pain in the ass at the same time.

    #46 7 days ago

    There's also a post around here about a guy who had his The Big Lebowski "white glove" delivered. It was trashed beyond belief

    Edit: found it: https://pinside.com/pinball/forum/topic/the-big-lebowski-preorder-club/page/128#post-4042685

    #47 7 days ago
    Quoted from Bryan_Kelly:

    I get what you're saying and it sounds simple enough. Let's look at it this way though. I'm selling a game that needs to be shipped and I'm, let's just say, an executive. Maybe I live in a condo or loft downtown.
    First, I need 5 sheets of OSB if I want all the sides of the crate to be one piece.
    Second, I need a way to pick this stuff up and get it home.
    Third, I need a saw, drill, etc. to make the crate.
    Fourth, I need to be handy enough to make the crate.
    Maybe I'm lucky, but I've shipped over 100 restored games from my home and NEVER had an issue. Only issue I ever had was one that came to me on legs.
    Only once was I asked to build a crate. I did. It took me an entire afternoon. I'm a retired electrical contractor with a pickup so I've got the tools and the ability. It was easy but a pain in the ass at the same time.

    Agreed. While this thread is a sad outcome in reality there are many Thousands of games shipped each year new and old many with not more then plastic wrap that have no issue. Shipping adds a variable concern but in my opinion the odds are rather high in favor of a safe arrival.

    #48 7 days ago

    Having owned both, it was a gift I think that the pro was damaged,"forcing" you to buy a premium. Much better game. I drive 5 hours each way to a great distributor, instead of 2 hours for a piss poor one. Worth every minute and dollar

    #49 7 days ago

    Next time ,You can go 70 miles south and pick up a Stern game from Hemispheres . No need to ship .

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    #50 7 days ago
    Quoted from Ericpinballfan:

    This is the only way to ship a pin. This should be the industry standard. The weight factor is minamal extra cost. Once your over 130 or 150 lbs it doesn't matter. It would only be the cost of wood.
    I dont know where these pics came from, may be a HEP ship out.[quoted image][quoted image][quoted image]

    While it’s much better than coardboard, osb (oriented strand board) is not much stronger.
    Plywood (preferably 5/8” or even better 3/4”) is the way to go and even then there’s no guarantee.

    Had an arcade machine shipped to me years ago crated in 1/2 plywood and strapped to a pallet. Shipping employee still managed to spear a fork thu it and damage it.

    The real problem is there is that there is no employee accountability for damaging freight.
    Unless the shipper dumps it off the truck as you are receiving delivery they will always claim no fault.

    Never! sign for items being delivered where there is box or crate damage.
    Tell the delivery guys you will only sign after a full inspection or refuse delivery.

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