Quoted from Banker:How many plays? the metal in front of both ramps appear to be bent upward , unusual for a year old pin.
Not unusual. My SMVE had the ramp flaps raise up shortly after I received it.
Either the ramp has worked its way loose and needs tightened down or someone attempted to clean the playfield and ran a cloth underneath the ramp flap and bent it up.
I'm guessing the ramp has worked itself loose and has never been adjusted.