(Topic ID: 299607)

Flipper weak - JP premium

By clearstar

89 days ago


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  • 17 posts
  • 9 Pinsiders participating
  • Latest reply 89 days ago by TheLaw
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#1 89 days ago

Hi, my first post, but hopefully quick question for the community. I just picked up JP Premium NIB a few weeks ago, and noticed the left flipper was a little weird ("gives out" / "weak" when you try to catch fast balls).

I finally did some inspection and found the following (pics 1 & 2). Seems I'm missing a screw and the metal bracket is now twisted?

Question, is this a quick fix? Push it back in and buy a screw? Or should I contact my distributor?

**Third picture is of the right WORKING flipper.

Thanks!

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#2 89 days ago

find the screw in the bottom of the cabinet (assuming it didn't break off in the base plate), slightly loosen the other screw so it can be aligned properly, twist the coil stop back into alignment (pressing it tight as possible against the coil), screw the missing screw back in. if the screw did in fact break off, rather than loosen it's way out, let us know, we can guide you from there. But it will be significantly more complicated.

#3 89 days ago

Quick fix if you have the Allen bolt.
Push the coil stop in and jam the bolt in there

Edit: guess Stern has nuts now instead of bolts? Anyway dame thing applies, unless as mention, the bolt sheared off

Edit: ah, optical delusion on phone.

#4 89 days ago

Thank you both! Will report back.

#5 89 days ago

OK - well good news, bad news, and weird news.

Good - No broken bolt in the playfield/flipper

Bad - Can't find the bolt that goes in there. So do I buy a new one I assume?

Weird - I did find two bolts on the bottom of the cabinet (again not the ones I need) but now makes me wonder if I'm missing something else somewhere. So far I haven't seen anything and thankfully the past two week gameplay has been flawless (besides the flipper).

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#6 89 days ago

Call your distributor, they will or Stern will look after you. NIB shouldn’t be missing that piece.

#7 89 days ago

Take other bolt out and hit your local Tru value or other hardware store & save yourself weeks of waiting for Stern. I would think if it worked for a few weeks, bolt is somewhere there. If it was missing from factory it would be flipping bad immediately

#8 89 days ago

I would take the remaining bolt with me to Ace Hardware and purchase a few extra. Replace the missing bolt and play on.

Sure, let your distributer know about the issue but don't sit around waiting weeks for a missing screw to come in the mail.

#9 89 days ago

Call a distro over a screw? Wow

#11 89 days ago

You should be able to find a #10-32 x 3/8 screw at your local hardware store also.
The other two screws you found would be used to hold something to the playfield ( screwed into the wood). Check all your mechs to see if any are missing screws.

#12 89 days ago
Quoted from TheLaw:

Call a distro over a screw? Wow</

Call a distro over a screw? Wow

At some level it is the principal of the matter… you just spent $6,000 on something you expect to have all the parts included. Sure you may be able to go buy one somewhere else but why should you? If your distro is local and you can get one from them with the same effort as going to the hardware store why wouldn’t you? If they can drop one in the mail just as easy as ordering from Pinlife why wouldn’t you? They left a part out on a brand new luxury item. The distro should say sorry about that and get you one.

Do both if it isn’t convenient to work with your distro to get one quickly, go buy one and call to get one sent to you. To have an expectation of a distro to support their product be a bad thing I just don’t get at all.

#13 89 days ago

Contact Stern's support and they will send you one via mail.

#14 89 days ago

Yea. I threw my distributor a note, but I'm headed to the hardware store to get this replace, so I can play on.

As for how it was flipping before, honestly, I think it might just have gotten worse. It may have always been missing the screw, just didn't notice it as I was "glossy eyed" from the wonder of this machine.

Quoted from TheLaw:

Call a distro over a screw? Wow

Ya, well my distro is a really good guy and local. He immediately got back and said he will send me a few screws. It's about the fact that the Premium is $7600+ and Stern somehow literally forgot to put a screw in the thing (or it somehow fell out during shipping). Regardless, that's what he's there for (his words) and probably why he has serviced this area for the last 20+ years. Also, I was asking the question should I contact him, I was good and ready to go buy the screw...which I actually did already.

Quoted from roar:

At some level it is the principal of the matter… you just spent $6,000 on something you expect to have all the parts included. Sure you may be able to go buy one somewhere else but why should you? If your distro is local and you can get one from them with the same effort as going to the hardware store why wouldn’t you? If they can drop one in the mail just as easy as ordering from Pinlife why wouldn’t you? They left a part out on a brand new luxury item. The distro should say sorry about that and get you one.
Do both if it isn’t convenient to work with your distro to get one quickly, go buy one and call to get one sent to you. To have an expectation of a distro to support their product be a bad thing I just don’t get at all.

Exactly! Everything you said is my situation. #1 My distro is local, #2 One of the best in America, great guy. #3 He helped me immediately. I was a bit hesitant to bother him myself as it's just a screw, and I'm a capable individual. However, it's more so, I'm newer to pinball repair and I'd rather ask a simple question here, before doing something I regret on a $7000+ machine.

#15 89 days ago

Thanks all - repair complete. Suggesting thread is closed.

#16 89 days ago
Quoted from roar:

At some level it is the principal of the matter… you just spent $6,000 on something you expect to have all the parts included. Sure you may be able to go buy one somewhere else but why should you? If your distro is local and you can get one from them with the same effort as going to the hardware store why wouldn’t you? If they can drop one in the mail just as easy as ordering from Pinlife why wouldn’t you? They left a part out on a brand new luxury item. The distro should say sorry about that and get you one.
Do both if it isn’t convenient to work with your distro to get one quickly, go buy one and call to get one sent to you. To have an expectation of a distro to support their product be a bad thing I just don’t get at all.

I’m not waiting weeks for a 10 cent part that I can get at any hardware store in 10 minutes over principal.

#17 89 days ago
Quoted from roar:

At some level it is the principal of the matter…

TOTALLY agree with you; this just aint that level.

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