I recently bought a single owner HUO Iron Maiden: Legacy of the Beast Premium which began resetting randomly once I got it home. Travel was secure with no hiccups & the game shoots perfectly, but at completely random intervals the machine reset back to a fresh 1 player game. It was being triggered by Trooper Multiball for a bit, but eventually started self-regulating for a little bit. It should be noted this has only been tested on Free Play. If you have 1-4 players on any ball, it can reset back to a new game where the next press of the flipper chooses a new song and begins a new game.
Stern was extremely responsive in helping fix this, asking me to send my CPU & power supply in for a free replacement. They said "we've never even heard of this issue" so IDK how active they are in the support forums. Lovely help, except when I got the new supplies back, the problem still exists. Not as frequently, but it's still completely resetting back to a fresh start, no matter how many players/mode/etc.
I'm not sure how to proceed here. I'm going to reach back out to Stern, but I wanted to see if anyone else had a problem with Iron Maiden, or any Stern games, resetting like this still.
-Josh