(Topic ID: 250978)

First Pinball Resource experience


By Sea_Wolf

6 months ago



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  • 28 posts
  • 22 Pinsiders participating
  • Latest reply 6 months ago by GSones
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    23
    #1 6 months ago

    I’m sure this is not news to most on here but I wanted to post a little info for anyone on here that hasn’t ordered from them.

    Ordered 3 pop bumper rebuild kits from them for my 70 Flip a Card. Sent my order via email on Wednesday night in the manner the requested on their website. I received a confirmation email Thursday morning, then they informed it shipped on Friday morning and it was in my mailbox this morning (Saturday). Amazing.

    Not only were they fast and reasonable ($30 plus shipping for 3 kits), I offered to pay in advance as a first time customer but they shipped it and said to send them a check or money order after I received my order. I just sent it. Very impressive.

    Danny.

    #2 6 months ago

    They’re great. I always call so I can be corrected and gently berated personally.

    #3 6 months ago
    Quoted from Wickerman2:

    They’re great. I always call so I can be corrected and gently berated personally.

    That's the best part.

    14
    #4 6 months ago
    Quoted from Sea_Wolf:

    Sent my order via email....I offered to pay in advance as a first time customer....

    Be sure to make note of your Customer Number from that invoice, for use in future orders.
    .................David Marston

    #5 6 months ago
    Quoted from dmarston:

    Be sure to make note of your Customer Number from that invoice, for use in future orders.
    .................David Marston

    My customer number is in the 600s. I imagine your number must be pretty low, David!

    #6 6 months ago
    Quoted from dmarston:

    Be sure to make note of your Customer Number from that invoice, for use in future orders.
    .................David Marston

    Thanks David.

    #7 6 months ago
    Quoted from Sea_Wolf:

    I’m sure this is not news to most on here but I wanted to post a little info for anyone on here that hasn’t ordered from them.
    Ordered 3 pop bumper rebuild kits from them for my 70 Flip a Card. Sent my order via email on Wednesday night in the manner the requested on their website. I received a confirmation email Thursday morning, then they informed it shipped on Friday morning and it was in my mailbox this morning (Saturday). Amazing.
    Not only were they fast and reasonable ($30 plus shipping for 3 kits), I offered to pay in advance as a first time customer but they shipped it and said to send them a check or money order after I received my order. I just sent it. Very impressive.
    Danny.

    Steve is the man! Just ordered parts from him, ordered them at 6pm right before he closed up for the night and STILL got them in just a day!

    #8 6 months ago

    Newb here, help me out, who are we talking about? website?

    #9 6 months ago
    Quoted from lennyblack:

    Newb here, help me out, who are we talking about? website?

    The name is in the title "Pinball Resource". The world wide source for Gottlieb parts and supplies.

    #10 6 months ago
    Quoted from lennyblack:

    Newb here, help me out, who are we talking about? website?

    http://www.pbresource.com/

    #11 6 months ago

    Steve Young has a wealth of pinball knowledge. Two thumbs up.

    #12 6 months ago

    Ahhh, Thank you.

    #13 6 months ago

    Don't be afraid to call and inquire about any old part you need that isn't listed on their website, either. He has tons of stuff besides what's listed!

    #14 6 months ago

    Even if I am in France, the service of PBR is amazing and fast. Two thumbs up too !

    #15 6 months ago

    Last ordered from Steve five years ago. Is everyone’s customer number only numbers, or are some letters mixed in there? Only thing I found was this in an email from them “[removed]”

    #16 6 months ago

    Only ever dealt with Jimmy online and he has always been very helpful and shipped product very quickly.

    #17 6 months ago
    Quoted from Toucanf16:

    Last ordered from Steve five years ago. Is everyone’s customer number only numbers, or are some letters mixed in there? Only thing I found was this in an email from them “[removed]”

    Numbers and a letter or two.

    Btw, I removed it from your post. It's probably not a good idea to post ID numbers like that in public.

    #18 6 months ago
    Quoted from wayner:

    Only ever dealt with Jimmy online and he has always been very helpful and shipped product very quickly.

    Absolutely!!

    #19 6 months ago
    Quoted from Sea_Wolf:

    Sent my order via email

    Impossible to get the full PBR 'experience' without using a telephone.

    #20 6 months ago
    Quoted from boscokid:

    Impossible to get the full PBR 'experience' without using a telephone.

    I’ll have to do that next time. I’ll be sure to ask them a lot of off topic questions and see if they want to see pictures of my collection.

    #21 6 months ago

    Brevity is the soul of wit.

    E-mail for me.

    #22 6 months ago

    here's my last email order, use a spread sheet to track part numbers, total etc

    even for a phone order ive got my part numbers ready

    pasted_image (resized).pngpasted_image (resized).png
    #23 6 months ago

    Steve Young is a tremendous resource, and PBR is my go-to place. I always call and get the “full experience.”

    #24 6 months ago

    Yes, Steve is a great guy and has been around for quite a long time...just looked and my oldest invoice from him is from 1996.

    #25 6 months ago

    A great wealth of information Steve @PBR has.

    #26 6 months ago
    Quoted from pinhead52:

    here's my last email order, use a spread sheet to track part numbers, total etc
    even for a phone order ive got my part numbers ready[quoted image][quoted image]

    Oh man I’ve been buying things form PBR for a few years now and I didn’t know he had all that stuff!! I’ve been getting bent over by my local ACE for some of those bolts and sockets and he has them for 18¢?!? I’m gonna be sick...

    #27 6 months ago
    Quoted from Isochronic_Frost:

    Oh man I’ve been buying things form PBR for a few years now and I didn’t know he had all that stuff!! I’ve been getting bent over by my local ACE for some of those bolts and sockets and he has them for 18¢?!? I’m gonna be sick...

    Yep--I sometimes grab screws from PBR if I only need a couple of something. But if you want even cheaper, buy in bulk from boltdepot, fastenal, and albanycountyfasteners.

    #28 6 months ago

    PBR's early Bally SS flipper rebuild kits are the best. Instead of having the pivot bushing pressed onto the bracket, theirs are silver soldered and good for a lifetime of playing. Just one example of their overall quality and why I go to PBR first when looking for parts. Also, Steve has saved me on many occasions from wasting money on incorrect or unneeded parts. Really a great resource for the pinball community.

    Have your customer # handy, have a list of as many part #'s as you can come up with and send your payment promptly (good luck with trying to spell Poughkeepsie when you address the envelope though).

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