congrats

for something hand built, they really have some shoty quality control - unless this stuff is happening during transportation

Congrat's on Yr NIB !!! I know the feel-n also , as AC/DC Prem- was my 1st last May of 2012 !!

Knowing the Issues Stern had w/ the Clear coated Lexan , it Suck's that they would still send a P/F out w/ imperfection's .. Call them up , I know a member that did and he got a choice of a P/F
( Raw ) to replace or a Sign'd Mirrored B/glass .. Anyway ,, Enjoy Yr Pin ......

So its bad that they installed the ball in the lower playfield for you ?
Game looks awesome. Congrats!! If it helps you feel better my window is very cloudy and has a dimple.

I had a similar experience last weekend. I picked up my NIB ACDC pro on Saturday as part of a trade. Called my buddy to help me bring it down into my game room and set it up later that night.

First issue, the lock down bar was super tight. The hex screw was rubbing against the arm on the lock down bar making it very hard to remove or install. So much so that it had rubbed some of the decal off. This looked as though it happened in the factory. I had to bend the arm out further and remove the one hex screw, all is good now. The decal rip is covered once everything is assembled.

Second issue, the "E" rollover switch would not work. Easy fix, unscrew and adjust the switch...done.

Third issue, the fire button would not work. This was an easy fix as well, the switch needed to be opened further. It was too tight and was always closed.

Forth issue, the cannon loom was stopping the ball from exiting the right ramp hole. Very easy fix but another issue that needed to be addressed.

None of these things were major and I think it took me 20mins to half an hour to fix everything. It was just irritating since it was a NIB machine. I am still on the fence on my next NIB purchase. It will be either Avengers pro or Metallica LE and this just put a sour taste in my mouth. Again, I know it's nothing major but that's the way it made me feel.

My NIB Tron was awesome right out of the box, not a single issue.

Sorry to hear about the issues with your game. You are making me nervous, as my game is going to be delivered today.

So many posts about NIB sterns having issues, let's hope WOZ ships good and raises the bar a bit. Would be nice to see everyone step it up.

Congrats on the game. I am sure you will enjoy it.

I am sorry to hear about the quality issues. This is why I bailed on Avengers LE. I just don't have the patience for it.

Perfectly understandable that someone would be upset after dropping 6K+ on a NIB and it has issues. Glad to hear your enjoying the game.

this is my first NIB also

Don't get your hopes up, pinball machines built in mass will always have small issues.. The issue I would be worried about is the fun factor! if it is not fun who cares how good it is built !!!!!!!

Jim

The music alone would drive me bat shit crazy.

How about a simple design change making the lower playfield window removable.

Remember how DE used to speed up and "funkify" movie scores for their pins like Star Wars & Hook? Maybe Jack should have gone that route for the WOZ music? Since it's not using movie sound assets, why not, eh? I think WOZ music could be cool if "sped up & energized" a bit.

Anything would be better than what I'm hearing now in the WoZ videos.

Welcome to the (QC) party Pal

Don't even get me started on quality control. I WISH I only had the amount of issues you claimed you had. Mine was horrible. HORRIBLE. With that said, everything has been fixed and/or corrected, and I am LOVING this game. Ya, the QC SUCKS, but the game play has definitely helped with the initial QC issues.

But FUN game and great customer service so enjoy

Looks like they forgot to take the ball out after testing.. the thumb screws are probably to the lower playfield would be my best guess.

Cannon issue is well documented on pinside, the right ramp shifts a little bit or settles during shipping if you adjust the location of the ramp it will be great! I will see if I can find the link to the thread on it.

Many guys have used a small drop of super glue for the led's.. I think the LED's they are using are slightly smaller then a regular bulb or the tolerances fluxuate.

Can you email me some pictures of the lower playfield window, I will look and see if they are normal or not normal.

That's why you buy from JJ . Smart he is on it !

Thanks Guys.. All I want is happy customers! =) it pinball it should be FUN!

Congrats, you will love it. Have fun playing

I think the variation in the WOZ music is a bit better in the latest video posted. As long as it continues this way I won't be too "bothered" when it arrives. The call out were quite varied as well.

Adjusting the ramp isn't easy as after adjustment it still sits to close to the canon maybe a file is the answer?

What I don't understand is that I can spend a grand on other electronic devices and have them show up through shipping perfect with nothing moved. Some of the issues seem to be poorly installed/poorly controlled quality on the actual play field parts not movement. A bit low for the price.

Many more moving parts on a Pinball then a tv.....

I sold high end AV. Let me tell you something you worry about a 7k pinball try a 20k Plasma or projector that always needed professional calibration and had issues.

Your playfield looks super clear. That cannon is really close to the right ramp. You might need to carve some more off.

Custumer support is actually very good at Stern. Ask for a new light socket if it contimues to be an issue.

Recommend the mirrored lightening bolts. and 906 flashiers behind them.

That blows. Unacceptable for $6k.

That's Stern.

Is there anything else you can purchase new for 6K or more with so many flaws?

I tell you what, if my Premium I'm getting on Friday looks like that, I'm going to fight like hell to have them ship out a fully populated playfield to swap out, and they can have that crap sent back to them.

Is the bottom of the ramp SITTING on the washer on the grey sleeve? If not, pull it up as that might be your problem. If it keeps slipping pass the washer, install a larger diameter washer. Mine was this way outta the box too. A simple pull up on the ramp and all is well.

Off topic a bit, but don't your pins tear up your wood floors? I've got rubber feet and slides on mine now because they were dimpling my floors with the metal feet.

Awesome game! I really like mine.

Thats a really nice floor in your game room. Get some of those Bryan Kelly Pin Footies or something so you dont scratch it up!

You guys are scaring the heck out of me. I've got a Feb (now March) premium on order, and I'm not certain I'll even be able to know the problem exists and is not just part of the game (with the gameplay experience denigrated unbeknownst to me vs. if it worked as it's supposed to) let alone being able to fix it. I know pinball machines always need tweaks and I need to be prepared to deal with that, but for an NIB, I'm getting very nervous.

Where's Lloyd? He could probably chime in to the B/W issues he had over the years as an operator buying NIB games from them back in the day.

My LE doesn't have that grey sleeve?

It's all about the change in client demographics. They now cater more towards home buyers than ever, so they better get used to us nitpicking stuff like this. Those sorts of playfield issues wouldn't be any concern to an op back in the day.

Awwww... c'mon guys!I gotta believe the quality control on these is waaaayyyyy better than Bally Williams was back in the day. Half the time they'd put stickers on things crooked and I have to believe that assemblies and switches were screwed up when the machines arrived. Anybody around from those days to chime in about QC in the 90's?

I appreciate what you're saying about the cost of the machine to your average guy... but when they were slapping this stuff together for operators I have to believe things wre pretty slipshod. I think Stern has really had to step up it's game as most of it's customer's have become consumers vs operators and I think they're doing pretty good. It's a pinball machine... shitloads of parts and switches.... taking the jostling of a 400 mile trip to your home is going to take it's toll too. Having to do some tweeks out-of-the-box should be expected. And unfortunately, a few playfields are going to have a hair in them or a scratch or something. That's mass production.

Just be happy that with my luck - the 1 in 10 scratch in the playfield will end up at my house instead of yours....

Did the playfield have pits in it?? Uneven surfaces???