GRC must appreciate being compared to HEP & Nordstroms however rest assured, Chris Hutchins puts his pants on one leg at a time like any other human. Nordstroms sells & services pinball machines??
As for the rest of the discussion, GRC has always endorsed yet not recommended purchasing pins from their so-called competitors. Everybody keeps mentioning how Ray is the best (or even by a multitude of competitors to be as good or better than them) arcade equipment tech within driving range of wherever he's standing. GRC's most profitable exercise is field service. Therefore ultimately it must mean that they don't care where you buy your pinball machine, rather they just promote that the public as a whole buys MORE PINBALL MACHINES. Get to it! When it breaks...