I've messed with this guy dozens of times trying to keep the ball from trapping on the gate at the exit of the shooter lane. As a reminder when you launch the ball you are best with a light touch because you get points based how how far the ball goes up. To get the ball out the glass has to be removed.

I've messed with the gate at least a dozen times and it still traps. I've even gone as far as cleaning it with a rag with a bit of silicon on it.

Seems to me it's not normal. Any advice or suggestions?
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Thanks everyone. I'll make all those changes and report back.

I finally got around to I hope fixing this. I ended up doing a bunch of things but in the end I think jadziedzic had it right. I wouldn't have thought such a minor change could have been the fix...

I bent the gate - in the end pretty much bent it back
Waxed the shooter lane
Waxed the switch
Waxed the gate - it was nice and clean to begin with
Fresh set of waxed balls
Repositioned the gate

The game plays a LOT better with the freshly waxed balls.