Anyone have a problem with the upkicker kicking it up to third level to make it to the throne. Mine doesn’t make it up there. Just kicks it to the upper playfield so I can never choose my mystery award since I bought it in March. Also the machine makes a sword clanging sound over and over throughout play. What could be wrong? Any idea how to fix these things? Called Stern a couple of weeks ago and someone said they would get back to me but no word yet.