May 2 - Well respected company advertises that they have Avengers AIQ toppers ready to ship in 4 to 6 weeks. I pay the $670

June 20 - I send an email for a status and they reply. They tell me that the order has been pushed back to July

July 8 - I request an update and they respond that they are filling orders from last March now

August 6 - I ask for another update. I tell them that they advertised 4 to 6 weeks back in the beginning of May, which is why I paid in full. It should have just been $100 deposit if they are not able to keep me updated and meet their advertised date. No response from them

September 3 - Send another email requesting a full refund. I do not really want a refund, as I would like to have the topper, but I no longer trust this business

September 4 - Say they are happy to give me my refund. But, topper may be available in 6 weeks

October 4 - I send another status email. No response

October 12 - I tell them that it has been six weeks since their September 4 update that the toppers may be available in six weeks

October 24 - I ask for my full refund. Now I just want my money back

Anyway, I have attached the email screenshots. I have blacked out the company name in these emails. Any advice on the best way to handle this now?

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Now their website says the Avengers topper ships in 6 -12 weeks, https://gameexchange.biz/avengers-infinity-quest-topper.html

People really need to know that they still have not honored their orders from six months ago.

By the way, yes, I screwed up with blacking out the name, honest mistake. But, I realize that I should not have blacked the company name out in the first place.

I don’t agree with you on this. My point is, I paid the full $670 with the understanding that my product would be shipped in 4 - 6, as they advertised. I picked them over other, local companies, BECAUSE they advertised this. In other words, they got my business because of what they promised, and you are calling me a “born yelper” because I still don’t have my fully paid for product? Six months later, they are advertising 6 - 12 weeks. They should not be advertising this if they still haven’t fulfilled orders from six months ago.

You sure are brave typing on your keyboard “CrazyLevi”, and I don’t understand your aggression. Anyway, reading comprehension does not appear to be one of your strengths, so I will take the time to spell it out for you (read slowly, Levi). As many other on this thread have pointed out, I have an issue with the fact that they advertised 4 - 6 weeks, which made me select them over other companies, took 100% of my money, then failed to provide me basic communication over a six month period.

You seem to still not be able to understand the real issue here, huh, "CrazyLevi"? And, you seem to be making it personal. Almost like, say, you run a business that may have poor customer service and crappy attitude, and this string hits a little close to home. How about this - if I am ever in the market to buy an Aerosmith Pro for $2,000 over market value....one in which your website does not even state if there are any additional fees and what those fees are (you throw in tax, high "handling" fees, and shipping costs, Levi?), I could give you some business. How much does this $7,399 Aerosmith Pro really come to, after your "fees" are added, Levi, http://www.crazylevipinball.com/pinball.php?id=320 ?

Dude, stop coming on this thread to try and shame me for wanting to have the topper that I paid in full for six months ago.

Yes, it supposedly includes three additional modes that you can only play using the topper. Otherwise, I would be crazy to put that comment on the internet. It does make for an entertaining thread, however.

You are correct, I went over the top. Thought the attacks were getting a little personal, so I went ridiculously personal to make fun of where it was heading. Guess I read the room wrong.