Fort Collins, CO
Quoted from Gexchange:Hey all company is Us Game Exchange. Sadly Stern keeps telling us distributors / dealers one thing and then being delayed in shipping. They are very very behind in producing accessories and games right now. We can only give you the information that Stern gives us. At the time of order we were told 4 weeks so we quoted 4-6 weeks. As for not responding to the refund request on 10/28 I was at pinball expo running the pinside meet and greet, I simply missed you email. I am sorry this was not the service I would have liked to provide
Maybe a suggestion in the future before publicly blasting a company online try calling them and checking in. Not just relying on email. Our phone numbers are all over our website and my personal cell is posted on almost every pinside post I make.
Please give Jim a call in my parts department today and he will happily issue the refund. I tried to process it but the transaction is over 60 days old so it won’t allow me to process it without the card number. I would do it but I am on my way to the IAApa expo and free play Florida this morning.
Thank you all for the kind words and support. We screwed this one up, we will strive to do better in the future
JJ
303-931-3685
This post mirrors my experience with JJ and GameExchange. If you send a note to JJ on his phone he is ridiculously responsive. I won’t say exactly that he responds all day at anytime because I don’t want to set expectations for others, but suffice it to say he responds even outside of traditional office hours, and very quickly.
I ordered an AIQ shooter rod in May, it said clearly November availability when I ordered. I waited until recently to reach out. I called parts, spoke with Jim and got an update. Which was I was 3rd on the list, parts hadn’t arrived yet and he was contacting Stern for an update. Late last week….my AIQ shooter arrived in the mail. When I needed a cabinet node board for my Kiss, Jim had one in stock and set it aside to mail or for me to pick up personally. On the phone or in the store my experience has been great.
