Good to know I was considering doing a purchase with JJ
(Topic ID: 304163)
Linked Games
Avengers: Infinity Quest (Premium)
Stern, 2020
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Yeah - I read this original post in a different way. Its not about is the owner or manager being a good guy etc. its about the fact that an unrealistic expectation was set and the OP just wanted what was advertised... in addition experienced poor communication.
I for one have an issue with poor communication and a poorly set expectations. No need for it... it doesnt take much time to send a note to someone. What I do not have an issue with is understanding supply chain issues and delays. Just tell people. Tell me that its backordered or delayed and you do not have a timeframe for delivery and you will keep me updated. BOOM thats it Im good to go until you dont follow up.
Quoted from clearstar:With all due respect, I fundamentally disagree with a lot of the comments on this board, all you find on these forums is an apology tour for distributors, and it's what plagues a lot of these topic posts tbh.
Now, first, I have good experience with this distributor. They and several others are great to talk to, but you must call or email to do business. Most of these sites are bad.
However, when people post a concern like this, they get railed on, or told it's not the distributors fault. "Oh Jim,Mike,Bob,Sally, etc is great". I get that these are good people, but it doesn't make them immune to customer service gaps. In the real world every "type" of customer matters, and it's becoming increasingly clear that some pinheads are demanding a better e-commerce experience.
I would further argue the "Stern delays" excuse, as while that is true, it only takes one quick look at this distributors website to see that "ships in 4-6 weeks" is a copy/paste job everywhere. No way Stern is shipping him is entire inventory in 4-6 weeks. So there is some accountability here with distributors not truly understanding when thier manufacturer will provide them product - and misleading consumers to place a vaporware order.
I would further say its part thier responsibility to start holding Stern to account if that's impacting thier customers satisfaction.
However, none of this will happen if we keep apologizing for them and Stern. It's not negative or personal, it's just business.
Yup I was agreeing with you as well - if you cant ship in 4-6 weeks then dont post it. Or just add something like "estimated but actual delivery date not known". And follow up with your customers with pending orders past a certain amount of time... this can be automated.
Quoted from clearstar:Agreed 100%. I was simply replying to the apologist that have come through and will com through this post. Everyone expects people to just shrug stuff off, but that's not fair to the OP.
Yup that too - several ways to go about it!
Quoted from gdonovan:How about not charging the card till the item ships. That is typically what is expected unless you are placing a deposit.
Lol moderated and the comment did have a purpose but I’ll remove.
Also - Coindork is an amazing asset to both the pinball and arcade community.
Quoted from mrossman5:Where the hell did that come from?
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Dacula, GA
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