May 2 - Well respected company advertises that they have Avengers AIQ toppers ready to ship in 4 to 6 weeks. I pay the $670
June 20 - I send an email for a status and they reply. They tell me that the order has been pushed back to July
July 8 - I request an update and they respond that they are filling orders from last March now
August 6 - I ask for another update. I tell them that they advertised 4 to 6 weeks back in the beginning of May, which is why I paid in full. It should have just been $100 deposit if they are not able to keep me updated and meet their advertised date. No response from them
September 3 - Send another email requesting a full refund. I do not really want a refund, as I would like to have the topper, but I no longer trust this business
September 4 - Say they are happy to give me my refund. But, topper may be available in 6 weeks
October 4 - I send another status email. No response
October 12 - I tell them that it has been six weeks since their September 4 update that the toppers may be available in six weeks
October 24 - I ask for my full refund. Now I just want my money back
Anyway, I have attached the email screenshots. I have blacked out the company name in these emails. Any advice on the best way to handle this now?
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