Shipped a prepaid for 37lb box packed well with 3 playfields and shipped them via FEDEX from MA to FL on 4/29/22.
Box was supposed to arrive at buyer's house Monday May 2nd.
Just got box delivered back to me yesterday 5/9/22.
Got buyer and FEDEX (overseas somewhere) on the phone and FEDEX told us that the package was refused and nothing they could do about it.
Spent hours on the phone getting the run around and finally got in contact with their revenue dept and they told us to call back in 3 to 5 days to start the process of a shipping refund of ($110). I don't know who they are hiring but when asked when no one was home at that address, why not leave a door tag saying they attempted delivery and buyer needs to pick it up at FEDEX location? (Buyer was away for a few days while package was attempted delivery).
And WHY didn't they call my number which was given to them in case of delivery problems that FEDEX asked me for during my filling out the shipper's paperwork? These overseas FEDEX contractors had no answers, just the run around was all that was given and a waste of my valuable time.
We will see by this Friday when I call them back how they handle this and refund the shipping charges for their incompetence.
Going forward, I will look into using UPS or USPS as I have lost faith in FEDEX.
Anyone else have a good shipping solution to ship a few playfields?
Some tracking details of their "shipping" attempt below:
4:16 PM SANFORD, FL
Returning package to shipper
Recipient is permanently closed - Unable to deliver shipment - Returning to shipper
1:43 PM SANFORD, FL
Delay
Package delayed
1:30 PM SANFORD, FL
Delivery exception
Incorrect address - Recipient moved
1:30 PM SANFORD, FL
Delivery exception
Refused by recipient