I have a question for everyone to try to get a sense of how upset I should be and how I should proceed.

Almost 2 weeks ago I ordered a Star Wars Premium pinball from a reputable online pinball store and it was to be delivered on Monday the 12th. When I never got a phone call confirming delivery I contacted the vendor and they said it hadn’t shipped yet and that it was coming from Chicago (they are not located there). They said it was leaving Chicago on Wednesday and implied it should be here in Ohio Friday. Again, when Friday came and I never heard anything I contacted the vendor again and they said they were going to forward tracking information and I never received any.
In the past I have used this vendor and the machine arrived 4 days after purchase...
What is going on here? Is there suddenly a shortage of SW Premiums? Should I be patient or tell them to kiss off and purchase from somewhere else?