I've had other pins shipped, but the seller alway had a way to properly wrap/palletize it for shipment, so I had never used NAVL before. Had used another company and always had delivery from almost anywhere within 3-4 days.

My latest purchase, the seller had no way to easily do this so I called NAVL, The seller is in Midland, TX, and I am in Sierra Vista, AZ, a total of about 600 miles, all interstate, through El Paso and Las Cruces.

Here is the route you would "think" they would take: http://goo.gl/maps/Gwskl

It was picked up in Midland last Monday, July 30th.

Following the tracking on STI website, here is the actual route: http://goo.gl/maps/WWfqj

Last scan it was in phoenix, so I still have not received it.

I've worked in shipping and receiving for almost 20 years, and understand "routing", but this almost seems crazy..

Yeah, I expected it to go to Tucson or Phoenix first, and then back to me, most do, they just took the long way to Tucson/Phoenix.

The important thing is you played it and you approve....

OK, so I thought NAVL/STI was "white glove" service?

Got my machine today (finally, 8 business days to go 600 miles) and it showed up with no protection, no blankets, no shrink wrap, NOTHING!

Asked the driver, and all he said was "I don't know, we drove down from Phoenix this morning and it was like this when we got it on Monday"

Makes me wonder if it ever was wrapped...seller said they loaded it on the truck and then he had to get back to work, so he doesn't know if they wrapped it there or not.

Maybe someone decided they wanted to play it somewhere along the route?? Silverballer?? Thought you were kidding!!

I think my first time using them will be my last....

Not sure, but nothing major anyway.

Has some pretty good dings on the cabinet I don't remember seeing in the pictures, and the glass has some pretty bad scratches.

Trying to get a hold of the seller to find out on the glass and if the pics just didn't show the dings.

That was my original plan, but just have had too much stuff going on. When I started looking at the calander, it would have been mid-September before I could have made the drive.

It cost about the same to ship it as it would have for me to drive the 600 miles both ways, so for "convienience" I opted for the shipping.

Yeah, it sat in Phoenix for 2 days. Hopefully it was inside.