I've been a one man cnc machine shop since 1990. I started my own business in '99.
Things have been tough lately. What I've learned through the years...my customers have a policy in place that requires them to get 3 competitive quotes prior to out-sourcing the work. Prior to bidding, the decision had already been made as to who will receive the work. More and more often lately, my customers would reach out to me for a quote, (knowing all along I wouldn't get the work). The role my company filled was I was able to provide the customer one of the 3 required quotes they need in order to out-source the work. I've told these customers that I can no longer provide a quote for free. I haven't heard from any of them since. I've been working for a few of these customers for 20+ years.
Just goes to show you what 20+ years of loyalty get you these days....nothing.