Put Elvira Premium on location last night, played perfect for 10 games and then the ramp stopped moving all together. Went into the test mode and tried running the ramp motor and nothing happened. Checked all the wiring and plugs, pulled on the wires attached to the motor, nothing was out of whack. Still no ramp. Tried the other motors in the game and they all worked. Tried to disable the ramp motor in the settings thinking that would still allow all the people that came up to play it to still get a taste. But the ball kept getting stuck under the ramp when something else in the house would kick it under there. So I went back to the settings and disabled the house diverter and one other item that seemed it could be related (can't think of the name now but it was house something, not the drop). Still the balls would get stuck under the ramp when hitting other house shots or hitting the ramp (when its down of course) and it gets sent back under the ramp. So no one got to play last night. I reached out to the distributor and he said sometimes they get jammed and to try to loosen the ramp motor bracket screws and the screws on the "slot that moves the ramp up an down". I did loosen the screws on the motor bracket and tried some slightly different positions and ran the test again. It moves ever so slightly a couple times then stopped again. I don't see the screws for the "slot that moves it up and down" do i need to take the whole house off? I spent the night and morning trying to read every message in this owners thread for ideas or photos. I did see a post about nylon washers between the ramp and the ramp sides, so i am gona head to the bar and see if mine has those because I don't remember seeing them.

I am not complaining, love the game, just looking for help getting this back in action. Many people are very excited to play this one and we have a tournament today! Any help at all would be appreciated.

I just spent some time on it. It does not have the nylon washer installed. Instead it has two metal washers between the ramp and side of ramp. It definitely seems like this is the spot it's binding. I went into the test mode this morning and tried the motor again. Nothing. Then I pressed down the switch that was not being triggered on the ramp motor and tried the test and it worked. So the motor isn't burnt out. I loosened all the screws on the motor bracket again I'm trying to find a position where it wouldn't bind didn't help much. After fiddling with it and going up and down a bunch I was able to get it to work 8 out of 10 times during a game. The other two times the ramp went half way up in the ball got stuck under it. Guessing the nylon washer is what I need. Unfortunately I only have petg washers on hand. The type you use to put under plastics.