Update instructions:
Download the zip file.
Unzip the file; this will create a folder that contains file(s).
Open the folder, copy the file(s) to the root level of a USB stick.(Do not copy the folder.)
Power the game off.
Insert the USB stick.
Turn the game on.
After the game boots up, there will be an option for software update.
The volume buttons change options for full or quick update. The enter button selects the option and starts the update.
Once the update is completed, turn the game off and remove the USB stick.
Turn the game on and the game will be running the new code.

That could be my game on location. It’s a bullshit score due to failing optos that work or don’t work intermittently. I had contacted tech support in November. It’s not that easy to test. Not that they helped with testing, that’s the owners problem. Most tests pass. But a score like that is likely optos imo. The opto eventually gave up in early January. No part(s) yet. Can’t buy it anywhere else. Game was announced on social media by its host and out of order in 2 weeks onsite. I’m getting tons of shit about it.

I’m Now concerned about :
-the rebooting issue Mentioned above
-The never working skill shot.
-crate not registering or releasing balls during search

My first and probably last Stern. I had Thought $10k would have bought better resolves to the issues I’ve been having. At least having parts in stock.

Sorry to take a shit in this thread, I’m done. I do like the game.

I can’t help but take exception to your post. I understand you don’t know if I’m capable or not, and that you don’t intend to be anything but helpful. I accept that you didn’t know that I did consult another more experienced tech on this, as well as Stern Tech support.

I take exception to your comment because I shouldn’t have to do any of that on a new game. There should be support, and a warranty. I was told it could be a wire harness, or a opto. It apparently falls on the buyer to figure out the issues from Stern. A myriad of tests that consumed our day all came back functional. The part has intermittent failure issues. I enjoy tinkering and repair work, but I shouldn’t have to be bothered on a new in box game to this extent.

We understand the issue now. There are no parts available at this time. My point is, there should have been parts 4 weeks ago.

But, no one else besides Hilton has mentioned anything here that sounds similar, so maybe I just got a ‘fluke’. All The obscene high scores and stuck balls in areas where optos are are involved during gameplay sound suspect. I’m posting only to see if this has afflicted anyone else? If so, I may need to consider concluding this title.

I’m really not coming across they way I’d like too in this thread. Part of the reason I never post. I feel like a Asshole even bringing it up. I’ll say it again, I really do like the game. My apologies if I took anything off topic here.

Just have him wait until next year and you can make 1 more unit as it will be the 41st year anniversary.