Got my Elvira on Thursday and already have some issues that are keeping me from playing it. This is my first pin so I get to learn troubleshooting fast. I sent an email to Stern so I will see what they say. I tried calling the 1800kickers number but got a message saying they were still closed due to COVID.
I have the VUK issue where it either trickles out or slams into the targets. In looking straight down the kicker seems perfectly aligned in the center.
My trunk is not closing fully after locking a ball. This means it traps another ball upon ball search and randomly triggers multiball. Sometimes it has kicked out two extra balls from the shooter lane at trunk multiball start. I assume this is because the game thinks something is wrong with the kicker in the trunk.
The ball never goes into the back door. It will hang on the opening for a second or two and will eventually go down the left orbit. I saw something earlier about the hole in the back being an issue but my game was made in June so I should have the new part. I can trigger it manually if I toss a ball in there but it never happens in a real game.
I am also getting constant air balls from the left ramp. Has Stern made a statement about fixing this with a part? I know someone on here sells something but for 8k Stern needs to ship something themselves.
I know I will get these issues fixed with help from Pinside and Stern but it is a real downer when your game has a bunch of issues from the start. I’ll stay positive though because I f’n love pinball.