Quoted from Sebastian88:
Impossible it happened during shipping/ bow was perfect....Let me clarify.... 3 bolts that support the rail for which the playfield rests on were gone/ not even in the box or game. 4 nuts gone/ not in the game. The left rail was in the bottom of the game So ..... three bolts totally missing 4 nuts missing. Unless the shippers opened up the box took the bolts and nuts out of the rails that support the playfield etc. etc. etc. So another words this happened on the assembly line it’s just absolute carelessness
I’m not angry at you if it had happened in shipping I could understand this happened at Stearns factory and that’s what angers me so much. These games are so damn expensive and they shouldn’t be. It’s the equivalent of getting a car and your wheels falling off because of no Lugnuts or bolts.
I've bought about twenty games from stern and not had anything like this, its a screwup for sure but they will make it right. JJ at GEX is one of the good guys. Just take a deep breath, don't let it get you mad, stay civil, few days from now and it will be sorted.