Quoted from monte_:The sound though is not clear. Very scratchy and raspy sounding from elvira voice and callouts. Is that normal?
No, not normal.
I think I would make sure the speaker wires or something are not loose, because my game has very good sound with the factory speakers.
The only issue my game had was all the garage shots did not register, and the game would do a ball search and then kick the ball back into play.
I traced the wires from that area, and I found a plug that was not fully connected, and after I snapped it into place this game has been awesome!
Overall I am very happy with Stern machines, but I do wish they had a little better quality control and test each game before it leaves the factory.
No way that loose plug I had was done in shipping, it snaps into place when fully plugged in.