Quoted from Only_Pinball:Wow. That sucks for sure. My issue list is much smaller. The LED on my lockdown bar button doesn't light (Stern sending a new assembly and cabinet none board) and my shooter lane switch was loose and very loose. Ball wasn't making the switch so the control gate wasn't opening for super skill shot attempt. Super easy fix.
I hope you get your parts quick and get your game to 100%. The quality control does suck but once dialed in you should be good to go. Definitely worth the effort for such a fun game.
All the issues in mine are minor as well, in fact, I worked them all out myself - as I always do - and all is good, the game is a blast.
What bothers me the most is the lack of proper communication, the delays AND if the issue is big, FORGET IT, you will get a random response from the engineering team and that is it (you are on your own).
Stern is only good at sending parts, which you then will have to be good at replacing yourself. I am good here, in fact, I am JJP quality good lol (no offence)
I am keeping Stern accountable for everything and everyone should or otherwise we continue to get fu***d
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