Quoted from Reality_Studio:
Hey all so I have one issue where the center house ramp seems to have shifted slightly to the right, to where it can sometimes get stuck on the right gargoyle and not come down. Don't know if it's been mentioned here yet, but is this easy to adjust?
Sent a support email to Stern but in the meantime started to probe the issue myself. Pic one shows the issue, ramp goes up, gets caught up on the right gargoyle, ramp won't come down, glass must come off. The ramp looks to be too much to the right so I looked around but didn't see any obvious way to adjust it from under the table (pic 2). Maybe the house has to be taken apart but if that's the case I'll let me distributor dude handle it. One solution I'm trying is in pic 3. I lift the right gargoyle to access the screw. That screw seems to hold down the large metal bracket that the ball hits, and it seems like it slowly over time rotates left to where it eventually blocks the ramp. So what I've tried for now is rotating that metal bracket as far away from the ramp as possible, hold it there, then tighten the screw as much as I can. I'll have to play some games and see if that solution holds but I suspect over time the ball bashing it will just rotate it right back to where it blocks the ramp.
If anyone else has this issue and has a solution please let me know! If I hear back from Stern with a solution I'll let people here know.1 (resized).jpg2 (resized).jpg3 (resized).jpg