(Topic ID: 257522)

Elvira premium won't boot


By marioparty34

3 months ago



Topic Stats

  • 37 posts
  • 16 Pinsiders participating
  • Latest reply 3 months ago by vireland
  • Topic is favorited by 2 Pinsiders

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#1 3 months ago

When I tried turning on machine today, the machine would not turn on. When I took the back glass off, I noticed the 'va' light on the board was not lit as well as the lights that light the back glass. The 48v, 3.3v, 5v and 12v were all lit.

Any ideas what's wrong?

Thanks!
20191214_235633 (resized).jpg

#2 3 months ago

Power cord is loose

#3 3 months ago
Quoted from TKDalumni:

Power cord is loose

I did reseat the power cord in the back of machine and plugged into different wall outlet as well. It is getting power as the 12v, 5v, 48v and 3.3v lights do light up....just not the one labelled 'va'

#4 3 months ago
Quoted from marioparty34:

I did reseat the power cord in the back of machine and plugged into different wall outlet as well. It is getting power as the 12v, 5v, 48v and 3.3v lights do light up....just not the one labelled 'va'

Did you check the power board 9 for possible loose connections, it’s in the right corner of back box and also is vnb light working?

#5 3 months ago
Quoted from rapidraw:

Did you check the power board for possible loose connections, it’s in the right corner of back box and also is vnb light working, I would ch4ch and reseat all connections 0n power board And spike board

#6 3 months ago

All lights should be on do you have another game to swipe boards

#7 3 months ago
Quoted from marioparty34:

When I tried turning on machine today, the machine would not turn on. When I took the back glass off, I noticed the 'va' light on the board was not lit as well as the lights that light the back glass. The 48v, 3.3v, 5v and 12v were all lit.
Any ideas what's wrong?
Thanks!
[quoted image]

What's the status of LED D1?

D5 LED that's off is 12V.

What is the revision of the Spike CPU board in it?

Have you tried reseating the SD card at the top of the board?

#8 3 months ago
Quoted from marioparty34:

When I tried turning on machine today, the machine would not turn on. When I took the back glass off, I noticed the 'va' light on the board was not lit as well as the lights that light the back glass. The 48v, 3.3v, 5v and 12v were all lit.
Any ideas what's wrong?
Thanks!
[quoted image]

We had the same issue with our 3lviraLE last week. Turned out to be the SD card in the CPU board. Top right of the CPU board. It clicks in and out. Card was faulty and crashed. We bought a new 16GB card and flashed the software on and put it in. Game has worked ever since. All the instructions are on Stern website

Faulty SD card as per photo

15763998477186439904255827357950 (resized).jpg
#9 3 months ago

Genuinely I’m starting to wonder if Stern are using old stock Boards with Elvira this is about the 3rd report of none booting/node board failure on a newly delivered Elvira.

Didn’t get these reports with BK3 or JP2 for the cost of Elvira these things should have been checked, double checked and triple checked.

#10 3 months ago

Have you called Chas?

#11 3 months ago
Quoted from o-din:

Have you called Chas?

Yep. You want it fixed?

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#12 3 months ago

I would image a new SD card. This happened to my friends Elvira also. Maybe they got a bad batch of SD cards or the .83 code has issues with crashes.

https://sternpinball.com/support/sd-cards/

#13 3 months ago
Quoted from o-din:

Have you called Chas?

Chas is the only hope. Poor guy handles all the crappy quality they put out. He’s good in my books.

10
#14 3 months ago

Thanks all for your advice and instructions.

I ended up solving the issue by replacing the old SD card with a newly flashed one.

This is an awesome group!

#15 3 months ago

Chas is the best!! Don’t forget him on Christmas. Just a quick note of thanks I’m sure would be appreciated. He does a lot to help me on all my Stern machines.

#16 3 months ago
Quoted from J85M:

Genuinely I’m starting to wonder if Stern are using old stock Boards with Elvira this is about the 3rd report of none booting/node board failure on a newly delivered Elvira.
Didn’t get these reports with BK3 or JP2 for the cost of Elvira these things should have been checked, double checked and triple checked.

I think it’s much more likely that the early .83 code is to blame. It’s not like Elvira has a special MPU board. They are the same.

#17 3 months ago
Quoted from marioparty34:

Thanks all for your advice and instructions.
I ended up solving the issue by replacing the old SD card with a newly flashed one.
This is an awesome group!

Happy you got your game going.

There is some amazing help and really good genuine people on Pinside.

#18 3 months ago
Quoted from kermit24:

I think it’s much more likely that the early .83 code is to blame. It’s not like Elvira has a special MPU board. They are the same.

Ours was definitely the SD card and our game was loaded with 0.87. I have since put the faulty card into a "doctor" programme we have, and the cards memory is bad (unstable). Sometimes the card reads 14GB available, sometimes on 7GB. Both times card was formatted before I inserted.

I think this issue affects more 3lviras than people realize. I went back through the owners thread and there are a few Pinsiders having trouble uploading the new code and have to flash a new card. First time for us and the process took hours. We had to download all the software for the game and the software to flash the card. There is also software issues where the game works in test but does not work while playing the game. I feel these issues are card related also. Sometimes the CPU can read the card, sometimes it cannot.

#19 3 months ago

Ug, same thing just happened with mine. Game is dead aside from some lights in the MPU and power board.

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#20 3 months ago

Thanks for the info though. Will slap in a better card. Guess it’s a bad batch.

#21 3 months ago
Quoted from GorillaBiscuits:

Thanks for the info though. Will slap in a better card. Guess it’s a bad batch.

You will find all the red LEDs are on, on your node boards too and no green. Red is power, green is signal.

The issue could be code related and the code is destroying the SDHC card. I am not sure about that but our game has not stopped since we replaced the SDHC card last week.

Good Luck!

#22 3 months ago
Quoted from GorillaBiscuits:

Thanks for the info though. Will slap in a better card. Guess it’s a bad batch.

It's an easy fix. Thank goodness. Shouldn't take too long to be up and running again. Good luck!

#23 3 months ago
Quoted from pinballaddicted:

You will find all the red LEDs are on, on your node boards too and no green. Red is power, green is signal.
The issue could be code related and the code is destroying the SDHC card. I am not sure about that but our game has not stopped since we replaced the SDHC card last week.
Good Luck!

Wonder if Stern just bought a lot of counterfeits. I'd be interested to know what kingston thinks. I know Sandisk can tell by the manufacture lot numbers on the card if it's a fake. Performance on counterfeits is really poor and you see these kinds of problems on a large percentage of them over time, so I wouldn't be surprised.

#24 3 months ago
Quoted from vireland:

Wonder if Stern just bought a lot of counterfeits. I'd be interested to know what kingston thinks. I know Sandisk can tell by the manufacture lot numbers on the card if it's a fake.

You are welcome to any info you like vireland. I have the old card.

#25 3 months ago

Looking a bit deeper, I didn't know that Kingston is not a manufacturer, but "brand only" for flash memory. They buy whatever is cheap and rebrand as Kingston for retail sale. Apparently they have bought rejected memory lots in the past and sold them at retail with similar results to what's seen with Stern SD cards failing.

Seems like Stern should consider changing brands to an actual manufacturer of flash memory so there's tighter quality control on this important component.

#26 3 months ago
Quoted from vireland:

Looking a bit deeper, I didn't know that Kingston is not a manufacturer, but "brand only" for flash memory. They buy whatever is cheap and rebrand as Kingston for retail sale. Apparently they have bought rejected memory lots in the past and sold them at retail with similar results to what's seen with Stern SD cards failing.
Seems like Stern should consider changing brands to an actual manufacturer of flash memory so there's tighter quality control on this important component.

Samsung is arguably the best right now.

#27 3 months ago
Quoted from vireland:

Looking a bit deeper, I didn't know that Kingston is not a manufacturer, but "brand only" for flash memory. They buy whatever is cheap and rebrand as Kingston for retail sale. Apparently they have bought rejected memory lots in the past and sold them at retail with similar results to what's seen with Stern SD cards failing.
Seems like Stern should consider changing brands to an actual manufacturer of flash memory so there's tighter quality control on this important component.

Thanks for chasing that up. That explains a lot.

Pretty shitty from Stern really.. In Australia 3lviraLE cost $15,700 landed and it comes with a below standard SD card that will more than likely cause the game to crash.

#28 3 months ago
Quoted from pinballaddicted:

Thanks for chasing that up. That explains a lot.
Pretty shitty from Stern really.. In Australia 3lviraLE cost $15,700 landed and it comes with a below standard SD card that will more than likely cause the game to crash.

I don’t think Stern knowingly purchased bad cards. Is that what you think? They bought what they thought were good ones I am sure.

#29 3 months ago
Quoted from kermit24:

I don’t think Stern knowingly purchased bad cards. Is that what you think? They bought what they thought were good ones I am sure.

With even a tiny bit of searching, it becomes very clear that Kingston flash memory is just rebranded lowest-price leftover/rejected flash memory from actual manufacturers as Kingston doesn't make flash memory themselves. As a result of that price-focused almost-anything-goes quality control, Kingston has had a fairly long record of failed flash memory quality stretches.

For a manufacturer selling $5500 and up machines, that alone should have disqualified Kingston as a supplier.

EDIT: Kingston bought Imation in 2016, I guess. Not sure if they got flash manufacture through that acquisition, but even if they did, Imation had an inarguably worse rep than Kingston so probably didn't help matters.

Quoted from kermit24:

I don’t think Stern knowingly purchased bad cards. Is that what you think? They bought what they thought were good ones I am sure.

It's been an ongoing spotty problem since the beginning of Spike.

#30 3 months ago
Quoted from kermit24:

I don’t think Stern knowingly purchased bad cards. Is that what you think? They bought what they thought were good ones I am sure.

I think Stern knowning bought the cheapest SD card without doing any due diligence on the product. I also think many other people like me have emailed Stern letting them know about the issue and Stern have done nothing about it.

#31 3 months ago
Quoted from pinballaddicted:

I think Stern knowning bought the cheapest SD card without doing any due diligence on the product. I also think many other people like me have emailed Stern letting them know about the issue and Stern have done nothing about it.

These are only (relatively small by today's standards) 16gb SD cards. The price difference between these crappy cards and even a halfway decent one is a buck or less AT RETAIL (I assume less in OEM quantities Stern is buying them). I guess it's another situation like the crappy factory leg brackets where Stern is especting the home user to upgrade it themselves to overcome investor greed-motivated cost-cutting issues.

#32 3 months ago

Go with sandisk I buy thousands of official micro sd cards and very very rarely have issues with them.

#33 3 months ago
Quoted from russdx:

Go with sandisk I buy thousands of official micro sd cards and very very rarely have issues with them.

Sandisk has MAJOR counterfeiting problems, so you have to be careful where you buy them. Amazon is russian roulette and ebay is roulette with 5 chambers filled. As long as you're careful and get a legit Sandisk product, their quality is good.

#34 3 months ago
Quoted from marioparty34:

When I tried turning on machine today, the machine would not turn on. When I took the back glass off, I noticed the 'va' light on the board was not lit as well as the lights that light the back glass. The 48v, 3.3v, 5v and 12v were all lit.
Any ideas what's wrong?
Thanks!
[quoted image]

check the power cord

#35 3 months ago
Quoted from benhardy:

check the power cord

2nd post. Thanks Ben! Welcome to Pinside. This one has been solved.

#36 3 months ago
Quoted from vireland:

Looking a bit deeper, I didn't know that Kingston is not a manufacturer, but "brand only" for flash memory. They buy whatever is cheap and rebrand as Kingston for retail sale. Apparently they have bought rejected memory lots in the past and sold them at retail with similar results to what's seen with Stern SD cards failing.
Seems like Stern should consider changing brands to an actual manufacturer of flash memory so there's tighter quality control on this important component.

Where are you finding this information? A source would be appreciated.

On Kingston's website:

"Kingston Today
Kingston has grown to be the world's largest independent manufacturer of memory products. With global headquarters in Fountain Valley, California, Kingston employs more than 3,000 people worldwide. Regarded as one of the “Best Companies to Work for in America” by Fortune magazine, Kingston’s tenets of respect, loyalty, flexibility and integrity create an exemplary corporate culture. Kingston believes that investing in employees is essential and that each individual employee is a vital part of the company’s success."

https://www.kingston.com/us/company/about-kingston

#37 3 months ago
Quoted from thirdedition:

Where are you finding this information? A source would be appreciated.
On Kingston's website:
"Kingston Today
Kingston has grown to be the world's largest independent manufacturer of memory products. With global headquarters in Fountain Valley, California, Kingston employs more than 3,000 people worldwide. Regarded as one of the “Best Companies to Work for in America” by Fortune magazine, Kingston’s tenets of respect, loyalty, flexibility and integrity create an exemplary corporate culture. Kingston believes that investing in employees is essential and that each individual employee is a vital part of the company’s success."
https://www.kingston.com/us/company/about-kingston

Industry trade articles, etc using google search. Kingston is a monster manufacturer in DRAM, but apparently not flash memory, so the "manufacturer" statement is true but not true for EVERYTHING they make. As of 2016 they were still a bottom feeder buying leftover and reject flash and rebranding it. In 2016 they bought imation, but from what I've seen that only affected usb products, although that could have given them flash manufacture capacity for SD. Unfortunately, it was Imation, which didn't have a good rep to begin with.

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