Quoted from RoboBot:
Hey guys, 14 arrived damaged. Just received unit and the bottom of one side screwed into wood shipping box arrived broken and the wood was cracked on the bottom of the topper. Also, a screw was loose in crate from back unit. See pics. How do I get replaced/covered?
Thanks. It looks amazing otherwise.
We are so sorry to hear about what happened. We stand by our product 100% and will get a new one sent out this week. Do us a favor and keep the box and all packing materials for the topper. UPS will need that for insurance purposes. Send any images of the damaged topper and wooden crate to our email. We will reach out with further instructions. Hang in there! A new one will be on the way shortly!
Elite Pinball Toppers