If I knew then what I know now, I would have done it in a heart beat.

LTG : )

Actually I believe a couple of the mouth pieces have been in contact and trying to do their best to help.

LTG : )
Disclaimer : Head Mouth Piece

Most games won't lose a board.

Some may lose a board or two. Put in the redesigned ones and that is usually the end of it.

Some have lost more boards, and again new boards usually cure it.

And Jack is extending the warranty on them. And their engineers are looking into it still.

Markmon's game is about the worst case scenario, and we are working to resolve it so he can enjoy his game.

LTG : )

From my perspective as tech support.

I started mid May.

From when I was at the Factory in June, to now. Production has at least doubled if not more. Yet tech support continues to decrease.

So quality control has gone up.

LTG : )

That is pretty much what happened.

I can only do so much.

When a customer wants more than I can do, I tell them they'll have to go higher up the food chain. And Jack has been and is the most accessible manufacturer to deal with. I let them know what I can, and can't do.

So if I suggest going over my head, that is the quickest way. I go up the ladder myself, takes longer and less likely to happen. But per the person's concerns, I did send it on. Where it promptly stalled in all the holiday traffic. Everybody needs something yesterday, and everything takes longer.

If it were like other companies, I'd gladly send it on it's merry way. But for JJP, I try to get things going the fastest way possible so the customer can get the game going and enjoy it.

I am sorry if I offended the person, I only meant to help, the best way I know how.

LTG : )

Wasn't in my mind. Unbeknownst to everybody, back around the 15th I already sent this up the line. Where nothing happened.

No idea why. Maybe the holidays, maybe they are busy.

I was just trying to get the customer help the fastest way I could. I am sorry if anyone is upset with me for trying to get the problem resolved the quickest way I knew how.

Don't worry, I won't make that mistake again. I'll do what makes sense, no matter how long it takes.

LTG

I am sorry this happened.

If there is a reset button inside label on top of the big box with the metal boards, please push it once. If no label, then please try jump starting the motherboard, literally briefly short the two pins on the motherboard where a start button would plug onto. I'll put a picture here.

I can't do more right now, there is a huge problem up the line on the internet and much of my things like email and service phone are down. Can't even get through to them to find out how long to fix.

LTG : )

photo 2.JPG

The connector in that picture I circled is JFP1

LTG : )

They are all reliable. You only read the worst, which isn't many, and can happen to any game. Especially considering how many are out there.

And JJP is working to resolve issues if they come up.

My game, in commercial use since July 3rd, lost one #15, months ago. Which I replaced with an old version #15, and it's been fine ever since.

LTG : )

No. Why do you think that ?

LTG : )

This was going on long before WOZ.

LTG