If the MATCH feature is set, it should show the Match number when the game ends. Switch 21 should be ON for the Match feature. However, since it is on Free play, I would assume that it would disable Match, regardless of the DIP settings. You can ask the folks at Alltek to confirm that is the case.
I looked in the Alltek manual, and it does not mention this.
As for free ball not registering, is the machine perhaps set to Novelty mode? I don't see in the manual how to set novelty mode, but at the end of the manual, it does mention play cards for novelty mode. When the Free Ball button is lit, if you manually engage the button, does it award a high humber of points (Maybe 25,000 or 50,000)? If it does then it is definitely in novelty mode.