As someone who works in CE manufacturing, I have to agree that the lack of communication IS unacceptable. I woke up to a refund this morning without any heads-up or communication. I've backed a few Kickstarter programs and those startups were MUCH cheaper, yet they provided much more communication than DP (Pono, Tile, etc.). A bi-weekly or even monthly email update would be greatly appreciated. We're talking close to $9,000+ after all is said and done, so it's the least that DP can do.
For those that say "chill" or "calm down" to those that showing anxiety, you need to understand that $8,500+ is a lot of money to some folks. Not everyone can afford a NIB, so I don't think someone should get flamed for feeling uneasy about this process. Thankfully, I don't have to justify the cost to my significant other, but I'm sure there are many guys out there with this issue. I imagine it's hard to justify spending on $8,500 on anything, let alone a pinball machine that has yet to ship.
DP may have better communication vs. other pinball startups, but it doesn't mean that it should be status quo or acceptable.
With that said, I'm still in. However, today would be the day to introduce the world's most kickass pinball machine. The rug would get pulled right from underneath DP.