Quoted from sd_tom:
I have to admit, if I saw something like this, and it was my business.. sure, I might be a little ticked off as well.
I'm not selling $9,000 pinball machines, but I do a lot of business with Pinsiders. If someone wants a refund for any reason I give it to them. If they change their mind and want back in, hey great, if I've still got stock for you I'm happy to take care of you. I like making people happy. And, let's be honest here, I'm getting paid for it too.
If you bail, I sell your spot to someone else, and then you want back? All good! Just understand that I couldn't wait for you, and you're in the back of the line now. Take care of you as soon as I can.
If I was starting a boutique pinball company I'd be happy for every order. And pre-orders? Those are the people standing up for you! And if I f––k up and people are unhappy and bailing, that's my damn fault, and I hope I can woo them back.
Dutch Pinball made a promise. Get your money back, any time before your build starts, no problem. Be comfortable, get on our team, we'll take care of you. They broke that promise. You can blame Phil or Barry or Jaap or just call it a perfect storm, shit happens. But no customer should be punished for it, sure wasn't their fault.
Yes, pre-ordering takes some balls. But we are talking thousands of dollars. It's one thing for there to be some delays, and it's another for a huge public fight, utter loss of control of banking, and random unrequested refunds flying around. That's not normal shit.
DP had a chance to right things. But they were silent, and left people hanging for a long time, uncertain if anyone would see a dime back. I'm hopeful they've got it all figured out now. But I can't respect any company that would flip the bird to customers who were understandably upset and nervous by what went down with their money.
Maybe I'm misunderstanding here. I'd be glad to be wrong. Because it seems seriously ass backwards to me!