(Topic ID: 112377)

DP USA Refund - Still Want the Game


4 years ago

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  • 3,821 posts
  • 422 Pinsiders participating
  • Latest reply 4 years ago by Xerico
  • Topic is favorited by 51 Pinsiders


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#620 4 years ago
Quoted from maddog14:

Nice Sunday morning read. All 13 pages. From like 8 am to 1pm.
I think this may be thread of the year material here.

You read it... mind giving a quick and dirty of what happened??

#634 4 years ago

Wow. This is insane. What a week of drama on Pinside...you leave for 1 hour and all hell breaks loose!

Stern releases a TWD Prem.
Heighway pinball has Alien issues.
Dutch Pinball looks like a ship of fools.

I thought the TWD Prem thread was crazy... I think this one, with a former employee showing emails and divulging behind-the-door company info, takes the cake.

If you're on the fence about jumping on a pre-order, this week has to be a wake-up call.

#865 4 years ago


#943 4 years ago


#999 4 years ago

I think Phil is going to need a new Pinside user name.

#1104 4 years ago

While these email and text reveals make for interesting reading...I can't believe anyone would willingly fight a business disagreement like this.

It looks entirely amateurish.

A lot of other Pinsiders have said this...and I echo it...you should consider settling this offline. Let any invested collectors contact DP to resolve their pre-order status on their own. Pursue legal action on your own accord in a private setting.

#1631 4 years ago

After this debacle, there is a 0% chance that I would hand any money over to DP until they have a finished/proven product that is actually shipping. Zero. Those of you with stronger stomachs, I hope it all pans out and you get your games.


#1741 4 years ago
Quoted from aeonblack:

I can give an update that I did get a refund on deposit #3, but it was because i started a paypal dispute and escalated it to a claim. Was resolved within 24 hours via paypal. While DP seems to quickly be dealing with the orders on their actual site, it isn't doing much on paypal (and I'm referring to DP BV not DP USA). My first two deposits, from back in july, I don't know what's going on with them. Because they are older than 45 days, I put them through as unauthorized claims. I have no idea if that will get me my refund, but it seems after the initial wave, phil stopped doing refunds (if someone else has gotten a refund AFTER the initial wave, do tell). Seems at this point, if you want out, it's faster to go through paypal than DP, which is absolutely pathetic.

This is what's completely crazy about the entire "pre-order" side of pinball. It's not like we're talking a few hundred bones...we're talking THOUSANDS of dollars...all for machines that aren't built and companies that aren't exactly manufacturing giants. That's a lot of faith to put into these new pinball companies. A LOT. There's really only a handful of collectors that are capable of doling-out $8K for something they might not see for several years... I said this before, and I'll say it again... I'd rather take the wait and see approach. Even if it's going to cost an extra $500 at the end of the road.

#2206 4 years ago
Quoted from ozno:

If this is not put right, you guys do realize this game will NEVER be made.


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