Quoted from Mr68:
If you want a contrasting style of going toe to toe with Pinside, read the MMR thread. Rick from Planetary will answers a concern and it only creates more questions and criticism no matter what he says. Much of it from non owners involving themselves just like in this thread.
Quoted from Aurich:
It's really not that complicated. I sell things on Pinside, and I don't get into huge fights with people. Spooky sells games on Pinside, no drama. Laseriffic, Hooked, etc etc.
It just takes a little communication and understanding. The drama happens when you hide things, you don't keep your word, you go silent.
Rick's his own worst enemy. I'm still getting pissed off emails from him over posting his MMr photos. Accusing me of committing a crime etc.
Think about that for a moment. Someone who was happy to sell Pinsiders $8,000 games is freaking out that pictures he took of them being made are available to those same people. That's how petty this is.
Somehow I'm not shocked that someone with that kind of personality has drama on a forum.
My take is simple: If you're happy to be hear when people are lining up to stuff cash in your pockets then you should be happy to be here for those people later when they have questions.
Rick, Kevin, Barry, whoever.
Quoted from Aurich:
I simply cannot explain it. Here is Rick, finally at his freaking moment of triumph. All the delays and doubts and bullshit, and he has photos of Medieval F-ing Madness remakes on the line, and he's furious that someone posted them where all his customers (and potential customers) could see them.
Then after he seems to wise up and let it go days later he starts emailing me again, and tried to call me.
Quoted from iceman44:
Count me in the group that will never buy from PPS. Maybe after the fact, 3rd party, but I doubt it
Hopefully, Dutch Pinball doesn't take public relations cues from Rick at PPS, because Rick is his own worst enemy when it comes to PR. Only Rick could snatch defeat from the jaws of a PR victory like fresh MMRs rolling off the production line at Stern!
Rick freely uses Pinside when he wants to hawk new wares or selectively release good news, but he retreats to his controlled, private forum (the "bunker") when he has bad news, wants to limit it's reach, or wants to scrub and delete follow-up comments. I suspect in his own mind, it makes sense, but the reality is, the very existence of a controlled, private forum for public relations is a problem, and that's why it receives little traffic, despite Rick's continual efforts to drive people there, yet the Pinside grapevine, which Rick cannot control, thrives.
The Law of Information Flow: "Information, like electricity, WILL flow, and it will ALWAYS take the path of least resistance."
Question: Does Spooky Pinball have a controlled, private forum?
Answer: No, because they don't NEED one.
Rick's PR problems are easily fixable:
1] Engage with the community.
2] Treat people with respect (actual customers, potential customers, lurkers, and critics).
3] Be open and honest.
4] Under-promise and over-deliver.
5] Apologize when you make a mistake or let people down.
6] Listen to feedback.
7] Try to improve.
8] Make customers happy.
9] Lather, rinse, repeat.
Personally, I'd like to think that Dutch Pinball will be a little more proactive than PPS in the future, and follow the simple guidelines above to build a positive, healthy communication style going forward.
Instead of asking "What would Rick at PPS do?", they should instead be asking "What would Charlie at Spooky Pinball do?"
I truly believe that would bode well for the long-term health of Dutch Pinball.