Its hard to believe that so few people here cannot even comprehend that Phil is trying to get his affairs in order in case he does not make it through this cancer. He has done the best he could to protect his family's assets and the assets of the company in whatever time he has left in this world. He obviously tried to do just that with his partners, but they blew off his concerns. Can you imagine the mess this would be if he had not gone about it the way he did? If he were to die with others money sitting in his account that nobody else had access to it would have been a mess. His family would have been ruined financially, and everybody would be pointing fingers at everyone else including him. This whole project would have gone down the tubes after everyone involved finished paying their lawyers.
So quit banging on Phil. He might have saved this project by bringing problems to the surface and forcing Barry and everyone else to confront their problems and take care of them. If he were the asshole that some here are making him out to be he could have just gone on and died....leaving a total cluster that nobody could ever unwind.
As yourself this....what would you do right now if your doctor told you that you have a serious stage three cancer and advised you to get your affairs in order? Think about it.....just think of what you would do to protect your family from ending up in the street over the legal fees from the mess he would have left behind. He did what he had to do, and did not have time care about anyone's personal opinions from pinside about how they want their game.

To be honest, at this point I would get a refund even if they said to me "your game is ready". I'm done with their bullshit. Any company that treats customers in this manner doesn't deserve my business. If I ask for a refund don't tell me "we're looking into it" or "we're sorting it out" or any other cop out bullshit answer; just give me a refund. I don't care if they have to take that money from their kids college fund or suck dicks in an alley to get me money, just get it. I don't care where the money comes from, as long as it goes to me. Right on the order page it says "deposits are fully refundable". If they don't plan to abide by that rule when going into business, then don't put it right on the order page. When you go into business YOU take the risk, and if you're passing the buck on that down to your customers to cover your own ass, I'll spend my money elsewhere.

Easy tiger, I'm sure your refund will get processed.

Nah, think I'll just keep playing this one until DP issues a response. Speaking of which, has anyone heard anything back from DP in regards to refund requests, etc?

According to Pinballslave they are on a cruise ship to an exotic location while drinking White Russians, or something like that.

OK. By the way, has anyone heard anything back from DP regarding refunds requests? Anyone got a refund yet?

We need JDee here to say it again I feel

Wondering if the OP is in or out ?

Unless you're personally executing his refund or delivering his machine, I would go "easy" on those voicing concern and opinion on their refund(s). Please remember that it's HIS money, not yours or mine.

FYI - The Canadian dollar vs US dollar since August:
canadian.jpg

She can help with that.
image-748.jpg

Doesn't the fact that he paid USD$ in the past and it is currently stored as USD with Phil mean he actually gets back more Canadian than he put in with a refund? Would it be in DP rights to refund him only the Canadian $ he paid in, keeping the "profit" from the currency exchange? Lots of ins and outs.. Prob why they need a CPA just to sort out the refunds.. (I doubt Phil was worrying about keeping the books straight when he was issuing refunds)

BTW: everyone should get refunds, just wondering why the Canadian dollar was tossed in there.

aeonblack is from Canada, which is why I referenced the CAD. Who knows where and how his money is being tied up at this point, but I get and understand where his anxiety is coming from.

$8,500 USD on 1/20/14 = $9,313 CAD
$8,500 USD on 1/20/15 = $10,171 CAD

The decline of the Euro should (hopefully) push DP to get this machine out ASAP.

Right that's if he pays anymore from here on... But since pre orders were taken between Dec 2013 to October of this year.. If stored in USD someone actually wins if he pulls his money out.. Either him (refunded 10k CAD ) or DP if they pay him in CAD value at the time of each deposit. The latter seems a huge pain in the ass. Anyways, its more interesting to think about exchange rates and how they play in all this than the other kinds of speculation personally.

40 posts since I was on last. I thought new shit had come to light. Nope, pitch black on the DP horizon.

Hopefully everyone's enjoying their tee shirts!!!!!!!

You're out of your element.

To actually answer the topic of this post.
Still want the game

I going to hit an ATM!

Didn't they just collect $2000+ from all of the pre-order people who are still in on January 1st??!!

If there are at least 30-50 people still in, this was enough money to refund 15-25 of those who asked for a refund. And the least they can do is refund those who asked for a refund before this thing blew up on them.

Does anybody have a tally on how many people are awaiting refunds. Anybody care to start a poll in a new thread?

Did you receive one? Double check the box, maybe there was a check in there for you.

I'm just gonna go find a cash machine ...

I'm sure mine's still in the mail! Or perhaps they kicked my goldbrickin' ass of the list prior to the big ship day. Dunno!

Yeah, well, you know, that's just, like, your opinion, man.

JJP came very close to meltdown with 6.5 $ million in depo's.
They stayed in touch.
They are /seem to be doing ok.
IMO, this is end of pre-pay as we know it.
Did Skit ever get the game out?
TBL I am afraid is a gone dead train; at least as we know it.
Just someone who had 13,000$ depo for 2.5 some years with JJP.
I have not ordered this game and have no money in it.
Good luck.

I was assured that everything is OK, but time is passing and I am hoping soon we will have news

No news is bad news!

Barry: We dropped off the damn money...
People waiting for a refund: We?
Barry: I! The Royal "we"! You know...Phil...umm...Paypal...maybe...sorta...Huh?

So, what's crackin' dudes? Anything happen while I was gone?

I emailed Jaap
Things are going in the right direction. Waiting to hear back on a few things which takes a few weeks.

Guess he means the playfield artwork approval but I don't know.

News letter will come when there's more to report.

I understand from the latest Coast2Coast Pinball episode that Roger Sharpe apparently stated last weekend at the Arcade Expo show that the licensing approval has been finalized.

It's true go to 27:52

http://www.podcastgarden.com/episode/episode-131-the-desert-awakens-or-no-steel-chairs-for-you_36548

Okay so apparently there are still people working at DP just not communicating with people about the financial status of the company or where all US orders stand. Wtf

Full steam ahead! Looking forward to playing this one!

Maybe they are hoping that they can say "look, there is no issue with the licensing! you don't have to get a refund!" and keep a few people on board. That's not a reasonable excuse for keeping those who want refunds waiting, IMO. I'm just guessing, of course, but the longer I have to wait for my refund, the less I'm interested in EVER dealing with DP again.

Was worth wading back through this thread just to read that line!

Hell, I guess speculating on pinball games is a good move!

Now that's funny. I like Frontier as a game, but the crickets make me love it.

So after reading your quote it was worth wading back for the original.

Crickets.gif

I have gotten enough correspondence with people at DP now and recently to feel more confident things will be fixed and come back together especially in regards to the payments. No solid evidence(like any of us ever have that) but I was told recently they had a solution that was being worked just was going to take some more time to get it all done and then the announcements would come.

Not that it matters, my money is in limbo so I don't have an option until one is presented to me but if it appears everything gets fixed and the US money solution is presented, I am still in. New shit is coming to light, hopefully will be sooner rather than later. Including the final and approved playfield.

The-big-3.gif

On the good news front it looks like the roadblock on shipping US BOP 2.0 has been solved and those will be going soon, that might give people some small amount of confidence.

There was also a beta code update for bug fixes on the BoP s/w that just was released.

It has been 7 weeks since I first requested a refund. I have gotten the same bullshit responses everyone else has. I just emailed Barry and told him I want to money immediately. I have a very strong business relationship with Paypal and have already spoken with them. They asked me if I wanted to file a Fraud case with them which could pretty much lock DP's ability to take more money and would lock whatever funds are in the account...especially if they receive additional complaints. But again, Paypal said this may take time. If I do not hear from Barry in the next day or two I will file these charges and I will also contact my Credit Card who can at least help in getting the money back...hopefully.

Doesn't this just sound like thievery to anyone else? The apologists in the thread really surprise me. Issuing refunds is a click of a button.

Good news! Dutch Pinball will be at the Dutch Pinball Open EXPO 2015 in November, and production of The Big Lebowski is scheduled to start soon!

https://pinside.com/pinball/forum/topic/dpo-expo-2015-announced

Agreed.

Why anyone would thumbs down your post is beyond me. I love how people continue to defend DP when it has been almost two months since your requested your refund.

I would also like to give an opportunity to those of you that believe in DP so much that you can't admit they continue to ignore their customers, haphazardly run a company, misuse funds, irresponsibly manage their deposit money, etc etc. If you would like to continue to support them, go all the way. I have two games on deposit with them. Truly show your support and buy my games out. Come on, as most of you say there is nothing to worry about here, so go ahead and send me the money to buy me out and you will have your place in line.

It will be interesting to see who steps up. I have a feeling I will hear crickets just like we do from DP themselves.

Maybe new shit will come to light!

I wish DP would issue refunds so that all of you guys would shut the fuck up!

me too. Care to buy a TBL?

Don't need two... sorry.

Why is ''getting my refund'' suddenly is the most important topic about TBL here. The moment you decided to pre-order you knew there was some risk involved, not saying that you shouldn't be worried in this situation, but hey, thats the game you played. Asking for a refund is a valid question as DP stated that a refund is possible untill your machine goes into production. But why asking for a refund while some individuals spontanious got it? it shouldn't make a difference for those who didn't get the spontanious refund. For all of them the situation remains the same. You pre-ordered and you are still at the same risk. Same as me. Just hang in there, TBL will come.

It would be interesting to find out how many actual people there are wanting refunds .
I'd also like to see them get their refunds as soon as possible so we can move on.
Amazing one guy can cause all this turmoil.

that's the entire point! They want to get their requested and promised refund.

It's been 7 weeks!