(Topic ID: 112377)

DP USA Refund - Still Want the Game


By JDinNOVA

4 years ago



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There are 3821 posts in this topic. You are on page 1 of 77.
#1 4 years ago

Just received a full refund from Phil for my pre-order that I did not request. Still would like the game. DP - please advise.

#2 4 years ago

I received a refund as well. No idea why.

#3 4 years ago

friend of mine got one as well out of the blue. It's signed by "Phil".... there is obviously something going on behind the scenes and it ain't good.

Edit:

For those arriving late to this thread, try this link for the reader's digest version:

https://pinside.com/pinball/forum/topic/dp-usa-refund-still-want-the-game?tu=phil-dp-usa

#4 4 years ago

Good news is that it seems to be no problem getting a timely refund from DP.

Could be quite the evening at Modern tonight.

#5 4 years ago

Dudes...chill.... I got one also. I sent Barry an email to find out what's up. I'm sure it is just an error. Waiting for his responce.....

-1
#6 4 years ago

got my unrequested refund too

#7 4 years ago
Quoted from kidchrisso:

Dudes...chill.... I got one also. I sent Barry an email to find out what's up. I'm sure it is just an error. Waiting for his responce.....

Well, whatever happened, that money has been refunded, so this is clusterfuck territory.

#8 4 years ago

No refunds requested or recieved here

#9 4 years ago

Same here I am good

#10 4 years ago

Nothing here.

I did find it strange when I made my pre-January payment that the confirmation said I had sent it to phil@dp - I wonder if the email address where payment is being sent is the issue....

Rod

#11 4 years ago

Unrequested refund received.

#12 4 years ago

My refund email noted the merchant's email address as being phil.ip.weinberg@gmail.com

#13 4 years ago
Quoted from Soltic:

Nothing here.
I did find it strange when I made my pre-January payment that the confirmation said I had sent it to phil@dutchpinball.com - I wonder if the email address where payment is being sent is the issue....
Rod

I noticed it was going to Phil @ dutch pinball when I made my payment as well. So I emailed Barry and he fixed the paypal account to go to sales account or something before I made my Jan payment. That was earlier this week. I didn't actually think it was going to be an issue as I assumed the phil@dutchpinball account got routed to some shared account.

Wonder if part of moving USA money around (maybe between accounts) last night and someone clicked the wrong button on paypal?

Any common denominator for you guys? Did you buy in person at expo or? I didn't get any refunds(first day order) so its not everybody

#14 4 years ago

This don't sound good, curious to hear more

-1
#15 4 years ago

Just got refunded as well.

#16 4 years ago

Purchased via internet/dp's website on what happened to be last day of expo. But not purchased AT expo.

#17 4 years ago

You guys email Barry / Jaap yet?

#18 4 years ago

Emails sent, waiting for reply.

#19 4 years ago

K. Sucks. I would think PayPal has records of all the refunds going out so not a total nightmare to reverse.

When you check your payment status on the big lebowski website, does it show your payments still or is that cleared out too

#20 4 years ago

EVERYONE FREAK OUT!!!!!!

Clusterfuck. CLUSTERFUCK!!!!!!!!!

I'm sure it's nothing. Never seen so many people panic after receiving money before.

#21 4 years ago

Just my 2 cents, but the fact that it's not coming with some info or message definitely makes it sound like a glitch of some sort, IMO.

-1
#22 4 years ago

Received an unrequested refund as well.

#23 4 years ago

Oh, I'm sure this can get straightened out, but worst-case-scenario DP has to go and ask everyone to repay again, and they'll probably not get 100% recovered, but that will be up to the end buyer and at least they aren't out anything.

#24 4 years ago

Going to walk over to Modern and see if Barry is there and know what's up.

#25 4 years ago

Not sure the issue yet, but I know JPop had a similar issue with paypal receiving too much money in the account on the ZA game. It would be nice to hear from the DP camp on what's going on.

Could be as simple as going though a different payment plan and avoiding paypal as a remedy.

#26 4 years ago

You guys getting unrequested refunds:
Check to see if you're getting dinged for currency exchange each time a transaction happens. If so, you might ask to be reimbursed.

#27 4 years ago

I got an unrequested refund as well. I had paid in full in two different payments and got the refund in two transactions.

Seems sort of sloppy. Hoping for an official explanation.

I did not get hit with any transaction fees at least.

#28 4 years ago

I paid the first two payments with Paypal and no refund here yet. Hoping for a quick response on this one.

Brian

#29 4 years ago

No Barry at modern just grumpy owner

#30 4 years ago

Got my refund email as well

#31 4 years ago

JJP delays TH until February or March. (I'm guessing April.)
Stern screws LE buyers by releasing a premium that most people like better.
DP sends unrequested refunds.

'Tis the season to screw customers, fa la la la la la la la la...

#32 4 years ago

Got unrequested refund as well

#33 4 years ago

Just talked with barry and everything is fine...you will not lose your place in line. You can go into your payment status and reapply the payment that was refunded. DP will be sending out a note after th modern pinball event. (probably next week)

#34 4 years ago

I got an unrequested refund also.

#35 4 years ago
Quoted from burningman:

Just talked with barry and everything is fine...you will not lose your place in line. You can go into your payment status and reapply the payment that was refunded. DP will be sending out a note after th modern pinball event. (probably next week)

Very curios as to why this happend? Also I don't see the reapply payment button on PayPal and lastly should we still be sending payments to Phil because my original payment went here:
Business Name:
Dutch Pinball USA, Inc.
Email:
phil.ip.weinberg@gmail.com

#36 4 years ago

Are you guys all 2nd batch orders?

#37 4 years ago

Hmmm, I requested a refund and DIDN'T get an email.

15
#38 4 years ago

You have to admit, these boutique manufacturers sure keep things interesting around here

13
#39 4 years ago

I would just hold tight to your funds for now.

Once you hear an official explanation, THEN proceed with caution.

#40 4 years ago

If the payments were sent to Phil's address, it's likely that DP needs them re-sent to the DP address since Phil is out. Probably cost too much in fees to transfer from Phil to DP directly, or other problems with that method, so they simply want everyone to re-send the deposit directly to DP. Nothing to freak over.

#41 4 years ago
Quoted from metallik:

If the payments were sent to Phil's address, it's likely that DP needs them re-sent to the DP address since Phil is out. Probably cost too much in fees to transfer from Phil to DP directly, or other problems with that method, so they simply want everyone to re-send the deposit directly to DP. Nothing to freak over.

I'm sure it will all be fine, so I agree, nothing to freak out over.

But if that was the case wouldn't a note ahead of time be appreciated? And whatever happened, don't you think an email now, instead of next week, is a good idea?

DP, you gotta step up your communication game guys. Talk to people!

#42 4 years ago
Quoted from vid1900:

I would just hold tight to your funds for now.
Once you hear an official explanation, THEN proceed with caution.

Smart.

Still haven't got a refund I was in early, is the consensus those refunded are latecomers near expo?

Rod

#43 4 years ago

More hypothesis: DP was trying to work out an arrangement with Phil, but Phil got annoyed with the process and took matters into his own hands by issuing refunds (and removing himself completely from TBL project) without DP knowing he was going to do it. Kinda like how he quit DP in the first place

#44 4 years ago
Quoted from metallik:

More hypothesis: DP was trying to work out an arrangement with Phil, but Phil got annoyed with the process and took matters into his own hands by issuing refunds (and removing himself completely from TBL project) without DP knowing he was going to do it. Kinda like how he quit DP in the first place

Highly doubtful, and instead of having to form a "hypothesis" how about actually provide some real in from DP on what is going on! It's NOT insignificant.

I find it hysterical that one guy here that has requested a refund has NOT received one while everybody else who doesn't want one is getting one.

#45 4 years ago
Quoted from Aurich:

DP, you gotta step up your communication game guys. Talk to people!

People may have given Phil a hard time on the t's but he was vocal being he was pr and licensing.

I'm guessing the disgruntled nature of the email from Phil re his leaving has something to do w this and has caught dp off-guard again...

edit: metallic summed up what I was trying to say while I was composing.

Rod

#46 4 years ago

Are all of these paypal refunds?

#47 4 years ago
Quoted from Aurich:

I'm sure it will all be fine, so I agree, nothing to freak out over.
But if that was the case wouldn't a note ahead of time be appreciated? And whatever happened, don't you think an email now, instead of next week, is a good idea?
DP, you gotta step up your communication game guys. Talk to people!

Is there anything to this that looks planned by DP? Maybe planned by Phil....

I highly doubt anyone from DP would do this @ 0600 east coast time on the same day as the mp debut.....

#48 4 years ago
Quoted from Soltic:

Smart.
Still haven't got a refund I was in early, is the consensus those refunded are latecomers near expo?
Rod

No... I was in on day one

#49 4 years ago

I got the refund for my third payment only. Logged in to my dp order page, hit retry, paid, it says completed again. Not a big deal everyone.

#50 4 years ago
Quoted from iceman44:

Highly doubtful, and instead of having to form a "hypothesis" how about actually provide some real in from DP on what is going on! It's NOT insignificant.

Why doubtful? The deposits were sent to Phil. That's his email address in the recipient field, and I doubt he wants to give up control of that email. Therefore, the money needs to get transferred to DP's account and not his. This is one way of doing it, and the process mirrors Phil's departure from DP. Seems to be the most logical conclusion. We will find out shortly I'm sure.

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