You have to sue them. Have your attorney draw up a letter to demand payment or return of machine in it's original condition. Have the attorney explain that you will sue for the machine, damages, and ALL costs. This might be enough to scare them into returning the machine. Any judge in the world will tell them, you got your money back, you must return the merchandise. I would also be on the phone with paypal working up the ladder to get an explaination of other and making sure they know that they are condoning theft of merchandise. Paypal sucks!

Oh wow, I just re-read your last sentence. You took F&F. Sorry dude, you caused your own issues. They probably have sold the TZ by now. See, they paid you with F&F on their mastercard. They called Paypal and paypal told them sorry, we are no help on F & F payments. So they called Mastercard and claimed fraud. Mastercard then charged Paypal back. Paypal calls you and decides they really don't want to deal with this and chalked it up as "other". Too bad, so sad. You are a business and you circumvented Paypal fees. Paypal is not going to do ANYTHING to help you. Court is your only option at this point.

When is everyone going to learn that this F&F payments through Paypal is not meant for business transactions?

By using Paypal friends and family, paypal is now a 3rd party processor. He also circumvented Paypal fees, Paypal is not going to fight Mastercard on his behalf.

If he had taken the Mastercard directly, he would have all the bank info and could have made a proper defense to the customer's chargeback.

Should change the title to "I fxxcked myself by taking Paypal friends and family because I am a business and tried to avoid fees"

Is the appropriate response hell yeah?

You took Friends and Family, period. You did it to avoid the Paypal fees and possibly having to report the sale. Paypal got paid fees from the sender because they used a credit card instead of a bank account. So if the buyer included fees in the payment, you actually got more than $7500? Who's eyes are you trying to pull the wool over? Once the buyer complained to the credit card company , you were done. Paypal is 3rd party at that point and not going to lose their $7500 to a he said she said.

With all that being said, it's complete bullshit these people still have a game they didn't pay for. I hope you get it back or get paid again for it. CASH.

Right!