I have had 2 issues with marco. One was the balls shipped in a order were so badly pitted right out of the bag using them on a machine would have scratched it to death. I sent marco a picture and they sent me 2 new units the day or so after with no issues. The second issue I just contacted them yesterday about. I did an order in July and on that order I got 2 fully assembled stern right and left flipper assemblies. When unpacking the order I did look at the items I was unpacking but only to verify bags with numbers on them and not actual detailed inspection of all bag internals. I went to go install the flipper assemblies the other day and one assembly was missing some significant components. I have yet to hear back but it has only been about 12 hours since i submitted my unfortunate issue with them.

But all my other past orders with them have been great. Im just going to make more of an effort now to just take my time and fully inspect items inside and out when receiving them so they can be notified in a timely fashion.
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Its hard to think someone can always pick up on every minor thing that can be an issue right when getting an order. For the few extra minutes it takes when getting an order it can sure relieve some of the possible future stress, I will be seeing myself doing this every order now.

If your not happy with marco and switching suppliers will you just toss the new supplier items in a box till you need them knowing the other suppliers provide a superior product? Will you be ordering parts from others knowing you can go back to them at a later date for replacements for possible manufacturing issues? Send a email or call the other suppliers first prior to your next order to find out what the policy what duration of time is acceptable and see if they are willing to refund / exchange product or help someone out in some way.

lool funny because i was trying to be snoopy and see what it was also. lol