Ann Arbor, MI
Quoted from Jjsmooth:Im getting tired of Pinside.
I call that the 5 year stretch....shit is real.
(Topic ID: 250259)
Quoted from pinheadpierre:I bought these from Marco. I know that. Its true that they can't know that for sure. Considering the slack I've given them over the years with not saying anything about other crap parts and being charged for stuff that they couldn't even be organized enough to actually put in my shipment, I don't feel an apology is warranted. Their service is inconsistent. Sometimes it's fine, sometimes it's sloppy. As a customer, I'm not into the overpriced crapshoot anymore.
Seeing you kept the shipment, do you have the receipt? Do you have the email that they sent you when you bought them? Have you looked up your previous orders on their site? If it's three years, your being unreasonable. If you won't look it up, you are being unreasonable. If it was only a year, you are still being unreasonable. I don't like crap parts any more than anyone else. And yes, Marco charges a premium, and a lot of times will have parts that the others don't. I'm just some random guy on the internet that thinks from the story you tell here, you are being unreasonable.
Quoted from pinheadpierre:Sometimes it's fine, sometimes it's sloppy. As a customer, I'm not into the overpriced crapshoot anymore.
Edit: some of that quote got cut off. He is referring to their service.
Yep, right on here. I like Marco and I am sure I will continue to order from them but mistakes tend to be more often then they should be. I made two separate orders for the same part over the coarse of a week. I received two different parts under the same part number. The only thing different I can see is the bin numbers are different, all other info on the sticker placed on the bag of parts is the same. So tomorrow I need to call them and see whats up because the second order that arrived is not the part I am looking for.
Quoted from slochar:I'm not sure why the "marco has expensive shipping" keeps coming up. They're actually the CHEAPEST for me to ship. PBR is next cheapest, and PBL is the most expensive (of the 3 vendors I usually buy from).
Of course, I'm in PA so I'd expect shipping to California to be more expensive. I did have a similar situation with some parts I ordered from Marco - a couple of bally flipper bushings. One was so warped there's no way the packer didn't notice it as I ordered 2, one was perfect and other had a top shaft about 30 degrees out of whack. But, because I take forever to swap playfields sometimes, I'd ordered them 3-4 years ago, so that one's on me for not checking, instead of just throwing the parts in a bin somewhere (It's a miracle I actually found them after the 4 years....)
Given the same situation I probably would have notified them but then repaired them after reading the thread (I didn't even know you COULD repair that part I guess it's just crappy metal fatigue).. I'm probably odd in that I think the bayonet base sockets are better anyway and that's what I use even on games that have the 555 originally. I hate the 555 wire lead ones, they don't stay vertical properly.
Use Vid's trick and those are the best sockets for bumpers.
https://pinside.com/pinball/forum/topic/vids-guide-to-rebuilding-pop-bumpers#post-485893
Quoted from pinballplusMN:I was in line at our local sams club doing a return. A couple were trying to do a return on 2 dead trees they had. The dead trees still had the plastic price tags on them . The trees were 2 years old and they wanted their money back. They had the trees in a shopping carr roots dirt and all. They raised a fuss and were finally denied by a mgr.
THis reminds me of of something my aunt had to deal with. It was a small town where everybody knows everybody. Auntie was working in the gas station/convenience store. A local guy walks in with 1/2 gallon milk carton with a small amount of milk remaining and said, " Marge, this milk is sour."
Auntie gave him a new 1/2 gallon of milk. A few days later he comes back and said the same thing. Again, the milk carton was close to empty. Auntie gave him another 1/2 gallon of milk.
He comes back a third time. Same deal. Only this time, Auntie said she got another 1/2 gallon of milk, walked over to the sink and poured enough milk out and gave him the new carton with only the same amount of milk he had brought in. That stopped the scam.
Quoted from pinstyle:Edit: some of that quote got cut off. He is referring to their service.
Yep, right on here. I like Marco and I am sure I will continue to order from them but mistakes tend to be more often then they should be. I made two separate orders for the same part over the coarse of a week. I received two different parts under the same part number. The only thing different I can see is the bin numbers are different, all other info on the sticker placed on the bag of parts is the same. So tomorrow I need to call them and see whats up because the second order that arrived is not the part I am looking for.
Looks like the size of flipper pawl bumper #38-6577 has changed and is no longer 5/8”. It is now 1/2” wide. At least this is what Marco is telling me.
Quoted from cottonm4:THis reminds me of of something my aunt had to deal with. It was a small town where everybody knows everybody. Auntie was working in the gas station/convenience store. A local guy walks in with 1/2 gallon milk carton with a small amount of milk remaining and said, " Marge, this milk is sour."
Auntie gave him a new 1/2 gallon of milk. A few days later he comes back and said the same thing. Again, the milk carton was close to empty. Auntie gave him another 1/2 gallon of milk.
He comes back a third time. Same deal. Only this time, Auntie said she got another 1/2 gallon of milk, walked over to the sink and poured enough milk out and gave him the new carton with only the same amount of milk he had brought in. That stopped the scam.
This is a joke right?
Quoted from zr11990:This is a joke right?
Nope. No joke. My aunt was not one to stretch the truth. If she said this is what happened, then it happened.
If she was working for 7-11 or Quiktrip she might have gotten fired for offending a "customer". But as I say, it was/is a small town. She knew the guy who was trying to game her. And it happened sometime in the 1980s when things were a little different.
Quoted from cottonm4:Nope. No joke. My aunt was not one to stretch the truth. If she said this is what happened, then it happened.
If she was working for 7-11 or Quiktrip she might have gotten fired for offending a "customer". But as I say, it was/is a small town. She knew the guy who was trying to game her. And it happened sometime in the 1980s when things were a little different.
Im afraid I would have told them to take a hike.
Quoted from pinheadpierre:I bought these from Marco. I know that. Its true that they can't know that for sure. Considering the slack I've given them over the years with not saying anything about other crap parts and being charged for stuff that they couldn't even be organized enough to actually put in my shipment, I don't feel an apology is warranted. Their service is inconsistent. Sometimes it's fine, sometimes it's sloppy. As a customer, I'm not into the overpriced crapshoot anymore.
I have a feeling this guy is gonna do REAL well with Steve and PBR.
Good luck my friend.
Quoted from ccbiggsoo7:still waiting on the recall on my fuel tank on my Gremlin, should be any day now!
Really??? I'm still waiting to hear from Ford about my Pinto gas tank situation. 
Quoted from gjm:Really??? I'm still waiting to hear from Ford about my Pinto gas tank situation.
People are still waiting for their radiator in their Corvairs.
LTG : )
Woolgoolga
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