I have a Wizard of Oz standard edition which is on location at a bar in Orlando called George's Hideaway. I went to IAAPA this week in Orlando, and spoke with the head technician at the Jersey Jack booth about an intermittent issue I was having with the game. He described a number of things to check and adjust in the game, and I ended up explaining that I am not a very good technician. So I said, why don't you come on out and show me what to do? He took my phone number, said he would check and see if maybe he could after the show. I wasn't expecting much, because IAAPA is an all-day non-stop thing, but i received a text a little later that, yes, he would stop out in the evening after the show. I went to the bar a little early, so I would definitely be there when the technician arrived. Next thing I know, three guys arrive at the bar with tools and parts, and one of the three is Jersey Jack himself! Most of the work was done by the lead technician, but Jack noticed a couple things like the fact that some of the leg bolts were loose and needed tightening. So, he went ahead and tightened them for me! Above and beyond the repair that they had come for, they adjusted some coil strengths, secured a plastic piece that was also loose and tested the game out afterward extensively. Jack also agreed to sign the backglass for me. Pretty remarkable, if you ask me. I don't think it is in writing, but your Jersey Jack warrantee might just include a visit from Jack himself.
(Topic ID: 71098)
Santa Maria, CA
