Wow, that is awesome! Talk about service!

I'm very proud to be a JJP customer with a WOZECLE and a Hobbit LE on order. These guys have been doing very impressive work and in my opinion are making the best built pinball macines ever created.

Personally I think there's a point where only so much support can be offered, at least on a wide basis. I once owned an 81 Delorean and was way in over my head in terms of knowing what needed to be fixed and replaced. If I wanted to have any work done on it I would have needed to invested the time in knowing how to work on the car or pay someone else to fix it. I should never have bought that car (it was fun to drive though), lol, and was glad when I sold it.

I know WOZ is a new product though but even with other new electronic equipment there's typically a small window to actually return the item before you have to stick with calling support or down the road pay someone to fix it. It's really awesome though to see a company like JJP go above and beyond in cases like this and from what I've read there phone support is stellar too.

Thankfully many in this awesome hobby are extremely helpful and will help a fellow pinhead out