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(Topic ID: 197311)

Does Stern return tech support voicemails?

By Brijam

3 years ago

Topic Stats

  • 11 posts
  • 8 Pinsiders participating
  • Latest reply 3 years ago by xbmanx
  • No one calls this topic a favorite


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#1 3 years ago

Twice I called the main Stern corporate line and selected Tech Support, after waiting a long time on hold I got diverted to a voicemail. After an entire week I called back and did the same thing. That was over a week ago. Has anyone gotten a return call from them? Am I just doing it wrong?

The issue isn't something I can fix - I have a brand new Star Wars Pro on route and the monitor keeps going black on it.

#2 3 years ago

I have had the same problem of unanswered voicemails. I talked to Chaz a few times and he said he would call back a couple of times, but never did.

#3 3 years ago

It's been a while since I've need tech help from Chas or Pat but I always got a call back with in 24 hours.

1 week later
#4 3 years ago

We're having the exact same problem. They sent us a new card with v0.89 on it. You can probably just download the code for yourself and get the exact same thing. No idea if it works, just got the card 5 minutes ago, but I notice there's no mention of a monitor code change in the update notes. Losing some serious money on this one.

#5 3 years ago

Update: I have been informed it's not the code itself, but the brand of card that's the problem. So if you stick the new code on a different brand of memory card, it's supposed to fix it.

#6 3 years ago

Update update: It did not work. Screen off this morning. Grr.

#7 3 years ago

ugh. That sucks.
Maybe try calling right when they open. I think it's 9am CST. Have a better chance for them to answer.
No excuse for not returning calls though.

#8 3 years ago

You have to call, let it ring twice, hang up. Call back, ring once, hang up. Call back, three rings, hang up. Followed by a final call back after waiting 11min and 37 seconds and they will answer. It's not rocket science.

#9 3 years ago

Please do not wait for them to call you back. Call again and again until you get a response. It is not the fault of the techs they are great people however understaffed and overworked. They deal with so many different issues it is very unlikely to get a return call.

#10 3 years ago

Still on hold with them from my last post.

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#11 3 years ago

I use email and theyve been very responsive

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